PropTech Client Success & Upsell Specialist

The Lettings Hub; Peterborough; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Wellbeing focus

Quarterly awards

Free snack station

Monthly challenges

Job summary

A prop-tech company in Peterborough is seeking a Client Relationship Manager. The role involves upselling services to letting agents, managing client relationships, and ensuring satisfaction with the company's software. A track record in a target-based sales environment is essential, while experience in proactive sales calls is beneficial. The environment is supportive, prioritizing wellbeing and team collaboration, with opportunities for personal development.

Qualifications

• Proven track record of working in a target-based environment.
• Experience in making proactive sales calls (advantageous but not essential).

Responsibilities

• Upselling to the existing letting agent client base.
• Proactively managing relationships with clients.
• Handling customer complaints and ensuring resolution.
• Training clients on software and services.
• Reviewing client transaction reporting to mitigate risks.

Skills

Customer service

Sales skills

Relationship management

Job description

A prop-tech company in Peterborough is seeking a Client Relationship Manager. The role involves upselling services to letting agents, managing client relationships, and ensuring satisfaction with the company's software. A track record in a target-based sales environment is essential, while experience in proactive sales calls is beneficial. The environment is supportive, prioritizing wellbeing and team collaboration, with opportunities for personal development.