Client Services Pro: Own Experiences and Growth Path

Ryan; Manchester; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Business Connectivity Reimbursement (Phone/Internet)

Gym Membership or Equipment Reimbursement

Tuition Reimbursement After One Year of Service

Accelerated Career Path

Award-Winning Culture & Community Outreach

Job summary

A leading property services firm in Manchester is seeking a proactive Customer Service Associate to enhance client experiences within the Property Tax team. This role involves owning client service cases, building relationships, and identifying upsell opportunities. The ideal candidate thrives in a dynamic environment, possesses excellent communication skills, and has previous customer service experience. Key perks include a vibrant team culture and opportunities for professional development.

Qualifications

• Previous experience within a telephone-based customer services or sales role.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication and relationship-building skills.

Responsibilities

• Act as the primary point of contact for client service matters.
• Maintain accurate documentation and client records.
• Identify upsell and cross-sell opportunities.

Skills

Excellent communication and relationship-building skills

Strong organisational skills

Proactive, solution-focused mindset

Ability to manage multiple priorities

Collaborative team player

Job description

A leading property services firm in Manchester is seeking a proactive Customer Service Associate to enhance client experiences within the Property Tax team. This role involves owning client service cases, building relationships, and identifying upsell opportunities. The ideal candidate thrives in a dynamic environment, possesses excellent communication skills, and has previous customer service experience. Key perks include a vibrant team culture and opportunities for professional development.