Client Support

agentOS; Cardiff; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

28 days holiday plus bank holidays

Regular team events

Strong focus on wellbeing

Job summary

A leading tech company in Cardiff is seeking a full-time customer support representative. This role is essential for assisting customers with technology and software solutions. The ideal candidate should have strong communication skills and a willingness to learn, as full training is provided. The position offers hybrid working, generous holidays, and a supportive team culture, ensuring a balance between work and wellbeing for a fulfilling career experience.

Qualifications

• No prior experience with our software required, just a positive attitude.
• Strong communication skills are essential.
• Willingness to learn new systems is crucial.

Responsibilities

• Act as the first point of contact for customer support inquiries.
• Provide guidance and reassurance to customers.
• Help customers find better ways to use our software and services.

Skills

Strong communication skills

Ability to juggle tasks

Curiosity

Patience

Problem-solving skills

Job description

AgentOS PropTech Group is a leader in property technology, banking technology and client accounting, offering a suite of innovative products — agentOS, agentPay, and Calmony — that streamline property management, rent automation, and client accounting.

We operate at the intersection of PropTech, FinTech, and SaaS, delivering intelligent, automated solutions that empower our clients to focus on what matters most.

As we transition into an AI-first company, we are expanding our Support Team.

Why this role matters

Our Support team is the heartbeat of how we help our customers. You’ll be the first person they turn to when they need guidance or reassurance, representing our commitment to friendly, expert service. Every call or email you handle helps a letting agent work more efficiently, and that makes a real difference to how thousands of tenants, landlords, and agencies manage their businesses.

People starting in this role have progressed within our company to 2nd line support, junior developer, trainer, management and onboarding roles. We are especially interested in someone looking to develop in their career.

You’ll be comfortable using technology and quick to learn new systems. You’ll enjoy helping customers find better ways to use our software and services, always keeping their needs at the heart of what you do. Curiosity, patience, and a genuine desire to solve problems are key to succeeding in this role.

We’ll give you full training on our systems, so you don’t need prior experience with our software, just a positive attitude and a willingness to learn. You’ll need strong communication skills, the ability to juggle tasks calmly, and the confidence to manage your own time day to day.

The role is full-time, Monday to Friday, 9am–5pm, with hybrid working (up to three days from home). We offer generous holidays (28 days plus bank holidays), regular team events, and a strong focus on wellbeing, because enjoying work matters to us as much as doing it well.