Property Services Scheduler – Repairs & Customer Care

SNG (Sovereign Network Group); Hurn; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Holiday buy/sell

Wellbeing days

Pension up to 12%

Life cover 4x salary

Private medical insurance

Dental insurance

Critical illness cover

Gym memberships

24/7 virtual GP

Job summary

Sovereign Network Group (SNG) is looking for a Coordinator to join our busy operations support team in the Property Services division at our Hurn Office. You will receive work orders, schedule diaries for trades staff, and liaise with residents regarding repairs and maintenance, ensuring targets are met while delivering excellent customer service.

The role requires strong administrative experience, the ability to work under pressure, and proficiency with multiple computer systems.

Qualifications

• Experience in administration within a busy customer-focused role.
• Strong customer service and telephone manner.
• Experience using several computer systems.
• Ability to manage own workload and work under pressure.

Responsibilities

• Receive work orders and schedule work diaries for trades employees.
• Liaise with trade staff and repairs staff to meet appointment targets.
• Liaise with residents about scheduled repair and maintenance works.
• Deliver outcomes for customers; handle complaints and queries.
• Maintain diary and bookings for the team.
• Assist in improving performance.

Skills

Diary management

Customer service

Administration

Communication

MS Office

Tools

CRM systems

Scheduling software

Job description

Sovereign Network Group (SNG) is looking for a Coordinator to join our busy operations support team in the Property Services division at our Hurn Office. You will receive work orders, schedule diaries for trades staff, and liaise with residents regarding repairs and maintenance, ensuring targets are met while delivering excellent customer service.

The role requires strong administrative experience, the ability to work under pressure, and proficiency with multiple computer systems.