Coordinator - Property Services

SNG (Sovereign Network Group); Greenham; On-site; GBP 22,000 - 26,000; Full time

Job summary

Sovereign Network Group (SNG) is seeking a meticulous Coordinator for our Property Services team in Greenham. You will manage work orders, schedule trades, and coordinate repairs while maintaining a high level of service for residents.

In this busy role you will liaise with trades, residents, and business partners, handling queries and complaints, and delivering timely, accurate administrative support to the team.

Qualifications

• Solid experience in administration within a busy customer focused role.
• Some understanding of building maintenance terminology preferred.
• Experience of using several different computer systems.
• Ability to manage your own work load.
• Strong customer service focus & confident telephone manner.
• The ability to think quickly and clearly and work well under pressure.
• Empathy and a passion for helping people.
• As someone committed to customer service, you'll work as part of our Property Team.

Responsibilities

• Receiving work orders and scheduling work diaries for trades employees.
• Liaising with trade staff and repairs staff to meet appointment targets.
• Liaise with residents about scheduled repair and maintenance works.
• Deliver the right outcome for our customer.
• Provide a first point of contact within your area for business partners.
• Assist in complaint and query resolution.
• Manage a diary and bookings schedule for the team.
• Complete required administration tasks.
• Seek opportunities to improve performance and offer solutions.
• Develop strong working relationships with team members and stakeholders.

Skills

Administration experience

Customer service

Diary management

Multi-system literacy

Under pressure

Tools

Various computer systems

Job description

Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role?

We are currently looking for a Coordinator to join our fast paced operations support team, working in our Property Services division in our Greenham Office on a Permanent Basis.

About Sovereign Network Group (SNG)

SNG provides over 85,000 homes and invest in communities across London and the South of England - our purpose, to provide quality affordable homes and places that people love for generations.

The Role

Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.

• Responsible to deliver the right outcome for our customer
• Provide a first point of contact within your area for business partners
• Assist in complaint and query resolution
• To manage a diary and bookings schedule for the team
• Complete required administration tasks
• Seek opportunities to improve performance and offer solutions
• Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders

What we look for

• Solid experience in administration within a busy customer focused role
• Some understanding of building maintenance terminology preferred
• Experience of using several different computer systems
• Ability to manage your own work load
• Strong customer service focus & confident telephone manner
• The ability to think quickly and clearly and work well under pressure
• Empathy and a passion for helping people
• As someone committed to customer service, you'll work as part of our Property Team