Property Services Coordinator: Repairs Scheduling & Support

Sovereign Network Group; Hurn; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Holiday allowance

Pension matched

Life cover

Private medical

Dental insurance

Wellbeing discounts

Volunteer days

Job summary

Sovereign Network Group is hiring a Co-ordinator for our Property Services division in the Hurn office on a permanent basis. You will receive work orders, schedule diaries for trades, liaise with staff and residents, and ensure appointment targets are met while delivering excellent customer service.

We value accuracy, empathy and the ability to work under pressure in a busy environment. This role includes benefits and a focus on continuous improvement and stakeholder collaboration.

Qualifications

• Experience in administration within a busy, customer-focused role.
• Understanding of building maintenance terminology preferred.
• Experience using several computer systems.
• Ability to manage own workload effectively.
• Strong customer service focus and confident telephone manner.
• Calm under pressure with an empathetic approach.
• Passion for helping people.

Responsibilities

• Receive work orders and schedule diaries for trades.
• Liaise with trade staff and residents to meet targets.
• Deliver the right outcomes for customers and resolve queries.
• Manage diary and bookings for the team.
• Provide required administration tasks and reporting.
• Identify opportunities to improve performance and suggest solutions.
• Build strong relationships with team and stakeholders.

Skills

Administration

Customer service

Time management

Telephone manner

Under pressure

Tools

CRM software

Job description

Sovereign Network Group is hiring a Co-ordinator for our Property Services division in the Hurn office on a permanent basis. You will receive work orders, schedule diaries for trades, liaise with staff and residents, and ensure appointment targets are met while delivering excellent customer service.

We value accuracy, empathy and the ability to work under pressure in a busy environment. This role includes benefits and a focus on continuous improvement and stakeholder collaboration.