Property Services Administrator

The Hyde Group; England; On-site; GBP 23,850 - 29,150; Full time

Benefits offered by this job

Collaborative team environment

Opportunities for career development

Work-life balance initiatives

Job summary

A housing organization in the UK is looking for a Property Services Administrator. In this role, you will be the first point of contact for customers regarding property repairs, managing enquiries and assisting with complaints. Applicants should have strong organizational skills, proficiency in Microsoft Office, and excellent communication abilities. This is a full-time position offering the chance to impact the lives of residents positively and work in a supportive environment.

Qualifications

• Strong organisational and administrative skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Excellent written and verbal communication skills.
• Ability to work well both independently and as part of a team.

Responsibilities

• Handle property repair enquiries transferred from our Customer Service Centre.
• Work with trades staff, contractors, and other teams to troubleshoot and resolve repair issues.
• Support the complaints process by providing information and helping to investigate concerns.
• Maintain accurate records of all customer interactions, ensuring information is up to date and accessible.
• Act as a point of contact for the team, helping to resolve requests, queries, and issues.
• Assist with customer satisfaction surveys, gather feedback, and contribute to service improvements.
• Manage and maintain multiple team mailboxes efficiently.
• Build and maintain positive relationships with contractors and suppliers to deliver a seamless service.
• Contribute ideas to enhance customer service and improve the overall resident experience.

Skills

Organisational skills

Administrative skills

Communication skills

Teamwork

Microsoft Office proficiency

Job description

Join to apply for the Property Services Administrator role at The Hyde Group.

Base pay range

Up to £26,500

At Hyde, we provide safe, affordable, and well‑maintained homes to over 100,000 customers across London and the South‑East. Our Property Services team ensures that homes are kept in great condition, and our customers receive the best possible service. We are looking for a friendly, organised, and proactive individual to join our Property Maintenance team as a Property Services Administrator.

The Role

As a Property Services Administrator, you will be the first point of contact for customers reporting property repair issues. You’ll handle repair enquiries, support customer satisfaction surveys, assist with complaints, and provide essential administrative support to the team. Your work will help ensure a smooth and seamless service for our residents while contributing to improvements in our processes and customer experience.

What You’ll Do

• Handle property repair enquiries transferred from our Customer Service Centre.
• Work with trades staff, contractors, and other teams to troubleshoot and resolve repair issues.
• Support the complaints process by providing information and helping to investigate concerns.
• Maintain accurate records of all customer interactions, ensuring information is up to date and accessible.
• Act as a point of contact for the team, helping to resolve requests, queries, and issues.
• Assist with customer satisfaction surveys, gather feedback, and contribute to service improvements.
• Manage and maintain multiple team mailboxes efficiently.
• Build and maintain positive relationships with contractors and suppliers to deliver a seamless service.
• Contribute ideas to enhance customer service and improve the overall resident experience.

What We’re Looking For

• Strong organisational and administrative skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Excellent written and verbal communication skills.
• Ability to work well both independently and as part of a team.

Why Join Us?

• Be part of a collaborative, values‑driven team.
• Make a real difference to the homes and lives of our residents.
• Opportunities to grow and develop your career within Hyde.
• Work in a supportive environment that values employee wellbeing and development.

Equality, diversity, and inclusion are at the heart of who we are at Hyde. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves.

By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn’t a one‑off initiative — it’s embedded in our culture and central to how we work every day.

As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Administrative and Customer Service

Industries

Real Estate, Housing and Community Development, and Non‑profit Organizations