Property Services Administrator — Hybrid & Customer-Focused

Gentoo Group; Sunderland; Hybrid; GBP 24,000 - 29,000; Part time

Benefits offered by this job

31 days annual leave (plus bank hols)

Early finish on Fridays

Flexible and hybrid working

Private health plan / Health Cash Plan

Private healthcare access

Aviva pension scheme

Electric vehicle salary sacrifice

Enhanced family-friendly leave

Mileage allowance

Life assurance (3x salary)

Job summary

Gentoo Group in Sunderland is hiring a Property Services Assistant on a 2 x 6-month fixed-term contract, starting 4 January 2027, with hybrid working options. The role focuses on administrative support for the Property directorate, including document prep, scheduling, data entry and customer enquiries.

DBS checks are required. You should have strong communication, organisational, and IT skills, plus experience with Microsoft 365 and relational databases such as MRI Housing, Salesforce, and MRI

Qualifications

• Proven administrative support experience in a busy office.
• Strong IT skills and experience with Microsoft 365.
• GCSEs in Maths and English or Level 2 Functional Skills are required.

Responsibilities

• Provide day-to-day administrative support across the Property directorate.
• Prepare documents and correspondence, maintain spreadsheets and records.
• Coordinate appointments and scheduling, keep trackers accurate.
• Respond to enquiries via shared inboxes and phone, be a helpful contact.
• Raise requests and orders following processes and approvals.
• Maintain internal systems and databases with up-to-date information.
• Take minutes, record actions, distribute to colleagues.
• Help improve how the team works to support customers.

Skills

Effective communication

Organisational skills

IT skills (Microsoft 365)

Administrative and data input

Administrative support experience

Customer service

Empathy for vulnerable customers

GCSE Maths & English or Level 2

Collaborative and proactive

Experience with databases / Gentoo MRI

Education

GCSEs A-C in Maths & English or Level 2 Functional Skills

Tools

MRI Housing

Salesforce

MRI Asset

Excel (Advanced)

Job description

Gentoo Group in Sunderland is hiring a Property Services Assistant on a 2 x 6-month fixed-term contract, starting 4 January 2027, with hybrid working options. The role focuses on administrative support for the Property directorate, including document prep, scheduling, data entry and customer enquiries.

DBS checks are required. You should have strong communication, organisational, and IT skills, plus experience with Microsoft 365 and relational databases such as MRI Housing, Salesforce, and MRI