Hybrid Viewing Specialist for Homes & Customer Experience

Gentoo Group Ltd; Sunderland; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

31 days annual leave

Private healthcare

Pension

Health Cash Plan

Job summary

Gentoo Group Ltd is seeking a friendly Viewing Advisor in Sunderland to meet customers at properties, conduct guided viewings, and ensure a smooth, welcoming experience. The role combines field-based duties with hybrid working, requiring strong customer service and organisation.

Two positions available for fixed-term contracted hours until 31 March 2027. Full-time (36 hours) or part-time (30 hours) options, with some Saturdays and late shifts.

Qualifications

• Experience in a customer-facing environment or dealing with the public.
• Able to plan and manage time effectively to meet appointments.
• Reliable, punctual and confident working independently.
• Strong organisational skills and attention to detail.
• Comfortable using IT and mobile technology to record information.
• Flexible hours including Saturdays and some evenings.
• Holds a full UK driving licence and ability to travel between properties.

Responsibilities

• Attend pre-arranged property viewings promptly and professionally.
• Welcome customers and show them around their potential new home.
• Provide clear information about the property and explain the next steps.
• Respond to general customer questions and refer detailed queries to a colleague.
• Record viewing outcomes and customer feedback promptly and accurately.
• Check properties before appointments and report repairs or issues.
• Work independently across locations and manage your schedule and travel.

Skills

Customer service

Communication

Time management

Reliability

IT literacy

Flexibility

Driving licence

Job description

Gentoo Group Ltd is seeking a friendly Viewing Advisor in Sunderland to meet customers at properties, conduct guided viewings, and ensure a smooth, welcoming experience. The role combines field-based duties with hybrid working, requiring strong customer service and organisation.

Two positions available for fixed-term contracted hours until 31 March 2027. Full-time (36 hours) or part-time (30 hours) options, with some Saturdays and late shifts.