Property Services Assistant

Gentoo Group Ltd; Sunderland; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual leave 31 days

Hybrid working

Private health plan

Pension scheme

Life assurance

DBS check

Job summary

Gentoo Group Ltd. is seeking a Property Services Assistant in Sunderland on a 2 x 6-month fixed-term contract. The role is full-time, hybrid (2 days remote), with a starting salary of £26,747 per year.

You will support the Property directorate with admin tasks, scheduling, data management and customer enquiries. Ideal candidates will have strong IT and Microsoft 365 skills, GCSEs in Maths/English and a customer-focused approach.

Qualifications

• GCSEs A–C in Maths and English or Level 2 Functional Skills in Literacy and Numeracy.
• Strong IT skills and experience with Microsoft 365.
• Experience providing administrative support in a busy office.
• Experience with corporate databases or willingness to learn Gentoo systems (MRI Housing, Salesforce, MRI Asset).
• Ability to manage multiple priorities and deliver accurate admin support.

Responsibilities

• Provide day-to-day administrative support across the Property directorate, including preparing documents and correspondence, maintaining spreadsheets, processing post and keeping records up to date.
• Coordinate appointments and scheduling activity, ensuring trackers are accurate and outcomes and actions are recorded.
• Respond to enquiries through shared inboxes and by telephone, providing a helpful point of contact for customers, colleagues and partner teams.
• Escalate queries and issues to the appropriate person when further support is needed.
• Raise requests and orders, following the relevant processes and approval requirements.
• Maintain internal systems and databases, ensuring information is accurate and updated promptly.
• Support meetings by taking minutes, recording actions and distributing these to the relevant colleagues.
• Help the team continuously improve the way we work and the service we provide to our customers.

Skills

Microsoft 365

Customer service

Administration

Data entry

Organisational skills

Communication skills

Excel

IT literacy

Education

GCSEs A–C in Maths & English

Level 2 Functional Skills in Literacy & Numeracy

Tools

MRI Housing

Salesforce

MRI Asset

Job description

We’re a values-driven, charitable organisation on a mission to make a real difference in Sunderland. Every day, we provide more than 60,000 people with a place they’re proud to call home.

Property Services Assistant

Company: Gentoo Group Ltd
Salary: from £26,747 a year
Contract: 2 x 6-month fixed-term contract | Starting 4 January 2027
Hours: Full-time
Location: Sunderland, SR3 3XR
Working pattern: Hybrid - 2 days remote
Job type: Temporary
Posting date: 5 Nov 2026
Closing date: 16 Nov 2026

Summary

We’re a values-driven, charitable organisation on a mission to make a real difference in Sunderland. Every day, we provide more than 60,000 people with a place they’re proud to call home.

We may close this vacancy earlier than the advertised closing date if we receive a large number of applications.

We may begin interviews before the closing date.

Job Description

• Provide day-to-day administrative support across the Property directorate, including preparing documents and correspondence, maintaining spreadsheets, processing post and keeping records up to date.
• Coordinate appointments and scheduling activity, ensuring trackers are accurate and outcomes and actions are recorded.
• Respond to enquiries through shared inboxes and by telephone, providing a helpful point of contact for customers, colleagues and partner teams.
• Escalate queries and issues to the appropriate person when further support is needed.
• Raise requests and orders, following the relevant processes and approval requirements.
• Maintain internal systems and databases, ensuring information is accurate and updated promptly.
• Support meetings by taking minutes, recording actions and distributing these to the relevant colleagues.
• Help the team continuously improve the way we work and the service we provide to our customers.
• This position is subject to a DBS check.

What you’ll bring

• Effective communication skills and the confidence to communicate with people at different levels.
• Excellent organisational skills, with the ability to manage competing priorities in a busy working environment.
• Strong IT skills, including experience of using Microsoft 365.
• Accurate and efficient administrative and data-input skills.
• Experience of providing comprehensive administrative support in a busy office environment.
• A strong commitment to providing excellent customer service.
• An understanding of the needs of vulnerable customers and the importance of a supportive and empathetic approach.
• GCSEs at grades A–C, or equivalent, in Maths and English, or Level 2 Functional Skills in Literacy and Numeracy.
• A collaborative, flexible and diligent approach, with a willingness to take responsibility and get things done.
• Experience of using corporate databases, or a willingness to learn Gentoo’s systems, including MRI Housing, Salesforce and MRI Asset.
• It would be great if you could also bring Experience of using advanced functionality in Excel.
• A good working knowledge of housing, customer relationship management or asset management systems.

Benefits and Perks

• 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
• Early finish on FridaysFlexible and hybrid working.
• Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
• Access to private healthcare through the Health Cash Plan.
• Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
• Salary sacrifice electric vehicle schemeEnhanced family-friendly leave
• Car mileage allowance if you use your personal vehicle for business purposes.
• Life assurance cover to the value of 3 times your annual salary.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.