Property Services Assistant

Gentoo Group Limited; Sunderland; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

31 days annual leave

Hybrid working

Private health plan

Pension scheme

Life assurance

Job summary

Gentoo Group Limited is seeking a Property Services Assistant for a 6-month fixed-term contract starting 4 January 2027 in Sunderland. You will deliver responsive admin support, coordinate appointments, maintain records and engage with customers, colleagues and partner teams. DBS check applies.

The role emphasises accurate data handling, strong IT skills and a commitment to high-quality service for vulnerable customers across the property directorate.

Qualifications

• Proven experience providing comprehensive admin support in a busy office.
• Strong customer service focus with ability to handle vulnerable customers empathetically.
• Proficient IT skills including MS 365 and data entry accuracy.
• Experience using corporate databases like MRI Housing, Salesforce and MRI Asset.

Responsibilities

• Provide day-to-day administrative support for the Property directorate, including document prep, spreadsheets, and correspondence.
• Coordinate appointments, track actions, and maintain accurate records.
• Respond to enquiries via shared inboxes and telephone, acting as point of contact for customers and teams.

Skills

Communication skills

Organisation skills

MS 365

Data input

Administrative support

Customer service

Empathy for vulnerable customers

GCSE Maths/English

Collaborative approach

Corporate databases (MRI Housing)

Salesforce

MRI Asset

Excel advanced functionality

Housing/CRM knowledge

Education

GCSEs A-C in Maths & English

Level 2 Functional Skills in Literacy & Numeracy

Tools

MRI Housing

Salesforce

MRI Asset

Excel (advanced)

Job description

We’re a values-driven, charitable organisation on a mission to make a real difference in Sunderland. Every day, we provide more than 60,000 people with a place they’re proud to call home. Our vision is clear: everyone deserves a good-quality home they can afford. We invest millions of pounds each year to keep our homes safe and decent, while also playing a part in tackling the UK housing crisis by building hundreds of modern, energy-efficient homes for rent right here in Sunderland. If you share our passion for creating thriving communities and want to be part of something that truly matters, we’d love for you to join us and help achieve our vision. If you have any accessibility needs or require adjustments, please let us know—we’re here to support you. We may close this vacancy earlier than the advertised closing date if we receive a large number of applications.

Salary

£26,747.00

Job Description

Property Services Assistant 2 x 6-month fixed-term contract | Starting 4 January 2027

Join our Property Team as a Property Services Assistant and help us provide a responsive, customer-focused service across the directorate. You’ll provide varied administrative support, coordinate appointments and maintain accurate records, while acting as a helpful point of contact for customers, colleagues and partner teams. With plenty of variety in your day, you’ll play an important part in keeping our services organised, efficient and focused on delivering positive outcomes for our customers. This is a 6-month fixed-term opportunity, starting on 4 January 2027. This position is subject to a DBS check.

What you’ll be doing

• Provide day-to-day administrative support across the Property directorate, including preparing documents and correspondence, maintaining spreadsheets, processing post and keeping records up to date.
• Coordinate appointments and scheduling activity, ensuring trackers are accurate and outcomes and actions are recorded.
• Respond to enquiries through shared inboxes and by telephone, providing a helpful point of contact for customers, colleagues and partner teams.
• Escalate queries and issues to the appropriate person when further support is needed.
• Raise requests and orders, following the relevant processes and approval requirements.
• Maintain internal systems and databases, ensuring information is accurate and updated promptly.
• Support meetings by taking minutes, recording actions and distributing these to the relevant colleagues.
• Help the team continuously improve the way we work and the service we provide to our customers.

What you’ll bring

• Effective communication skills and the confidence to communicate with people at different levels.
• Excellent organisational skills, with the ability to manage competing priorities in a busy working environment.
• Strong IT skills, including experience of using Microsoft 365.
• Accurate and efficient administrative and data-input skills.
• Experience of providing comprehensive administrative support in a busy office environment.
• A strong commitment to providing excellent customer service.
• An understanding of the needs of vulnerable customers and the importance of a supportive and empathetic approach.
• GCSEs at grades A–C, or equivalent, in Maths and English, or Level 2 Functional Skills in Literacy and Numeracy.
• A collaborative, flexible and diligent approach, with a willingness to take responsibility and get things done.
• Experience of using corporate databases or a willingness to learn Gentoo’s systems, including MRI Housing, Salesforce and MRI Asset.
• It would be great if you could also bring Experience of using advanced functionality in Excel.
• A good working knowledge of housing, customer relationship management or asset management systems.

Some of our great benefits include

• 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
• Early finish on Fridays
• Flexible and hybrid working.
• Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
• Access to private healthcare through the Health Cash Plan.
• Competitive Aviva pension scheme – Gentoo will contribute up to 10% based on your personal contribution.
• Salary sacrifice electric vehicle scheme.
• Enhanced family-friendly leave.
• Car mileage allowance if you use your personal vehicle for business purposes.
• Life assurance cover to the value of 3 times your annual salary.

We are one of the largest employers in Sunderland and a leading provider of social housing in the North East. We are officially a Great Place to Work and employ more than 1,100 people in more than 200 different job roles. We are proud of every colleague who helps make a difference in our communities and our customers’ lives.

Our Values

made by colleagues for colleagues.

• We care about people.
• We take accountability.
• We shape the future.
• We bring leadership.
• We deliver.

If you have any accessibility needs or require adjustments, please let us know—we’re here to support you.