Property Services Coordinator — Hybrid & Flexible Working

Gentoo Group Limited; Sunderland; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

31 days annual leave

Hybrid working

Private health plan

Pension scheme

Life assurance

Job summary

Gentoo Group Limited is seeking a Property Services Assistant for a 6-month fixed-term contract starting 4 January 2027 in Sunderland. You will deliver responsive admin support, coordinate appointments, maintain records and engage with customers, colleagues and partner teams. DBS check applies.

The role emphasises accurate data handling, strong IT skills and a commitment to high-quality service for vulnerable customers across the property directorate.

Qualifications

• Proven experience providing comprehensive admin support in a busy office.
• Strong customer service focus with ability to handle vulnerable customers empathetically.
• Proficient IT skills including MS 365 and data entry accuracy.
• Experience using corporate databases like MRI Housing, Salesforce and MRI Asset.

Responsibilities

• Provide day-to-day administrative support for the Property directorate, including document prep, spreadsheets, and correspondence.
• Coordinate appointments, track actions, and maintain accurate records.
• Respond to enquiries via shared inboxes and telephone, acting as point of contact for customers and teams.

Skills

Communication skills

Organisation skills

MS 365

Data input

Administrative support

Customer service

Empathy for vulnerable customers

GCSE Maths/English

Collaborative approach

Corporate databases (MRI Housing)

Salesforce

MRI Asset

Excel advanced functionality

Housing/CRM knowledge

Education

GCSEs A-C in Maths & English

Level 2 Functional Skills in Literacy & Numeracy

Tools

MRI Housing

Salesforce

MRI Asset

Excel (advanced)

Job description

Gentoo Group Limited is seeking a Property Services Assistant for a 6-month fixed-term contract starting 4 January 2027 in Sunderland. You will deliver responsive admin support, coordinate appointments, maintain records and engage with customers, colleagues and partner teams. DBS check applies.

The role emphasises accurate data handling, strong IT skills and a commitment to high-quality service for vulnerable customers across the property directorate.