Hybrid Property Services Admin Assistant

Gentoo Group Ltd; Sunderland; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual leave 31 days

Hybrid working

Private health plan

Pension scheme

Life assurance

DBS check

Job summary

Gentoo Group Ltd. is seeking a Property Services Assistant in Sunderland on a 2 x 6-month fixed-term contract. The role is full-time, hybrid (2 days remote), with a starting salary of £26,747 per year.

You will support the Property directorate with admin tasks, scheduling, data management and customer enquiries. Ideal candidates will have strong IT and Microsoft 365 skills, GCSEs in Maths/English and a customer-focused approach.

Qualifications

• GCSEs A–C in Maths and English or Level 2 Functional Skills in Literacy and Numeracy.
• Strong IT skills and experience with Microsoft 365.
• Experience providing administrative support in a busy office.
• Experience with corporate databases or willingness to learn Gentoo systems (MRI Housing, Salesforce, MRI Asset).
• Ability to manage multiple priorities and deliver accurate admin support.

Responsibilities

• Provide day-to-day administrative support across the Property directorate, including preparing documents and correspondence, maintaining spreadsheets, processing post and keeping records up to date.
• Coordinate appointments and scheduling activity, ensuring trackers are accurate and outcomes and actions are recorded.
• Respond to enquiries through shared inboxes and by telephone, providing a helpful point of contact for customers, colleagues and partner teams.
• Escalate queries and issues to the appropriate person when further support is needed.
• Raise requests and orders, following the relevant processes and approval requirements.
• Maintain internal systems and databases, ensuring information is accurate and updated promptly.
• Support meetings by taking minutes, recording actions and distributing these to the relevant colleagues.
• Help the team continuously improve the way we work and the service we provide to our customers.

Skills

Microsoft 365

Customer service

Administration

Data entry

Organisational skills

Communication skills

Excel

IT literacy

Education

GCSEs A–C in Maths & English

Level 2 Functional Skills in Literacy & Numeracy

Tools

MRI Housing

Salesforce

MRI Asset

Job description

Gentoo Group Ltd. is seeking a Property Services Assistant in Sunderland on a 2 x 6-month fixed-term contract. The role is full-time, hybrid (2 days remote), with a starting salary of £26,747 per year.

You will support the Property directorate with admin tasks, scheduling, data management and customer enquiries. Ideal candidates will have strong IT and Microsoft 365 skills, GCSEs in Maths/English and a customer-focused approach.