Customer Services Officer

The Hyde Group; Greater London; Hybrid; GBP 25.000 - 31.000; Vollzeit

Benefits dieser Stelle

Pension

Holiday allowance

Life assurance

Flexible benefits

Learning & development

Hybrid work

Zusammenfassung

The Hyde Group is seeking a Customer Services Officer at our London Bridge contact centre. You will be the first point of contact, handling high volumes of inbound calls and delivering a positive customer experience.

You will aim for quick resolutions, build rapport, and uphold service standards across channels. The role emphasizes empathy, professional communication, and the ability to manage demanding enquiries while meeting KPIs.

Qualifikationen

• Experience delivering high-quality customer service.
• Ability to manage 35–45 calls daily with professionalism.
• Strong communication and empathy in a fast-paced environment.

Aufgaben

• Handle inbound customer calls in a busy call centre.
• Resolve queries quickly while maintaining service standards.
• Refer complex issues to appropriate teams.
• Maintain rapport and deliver consistent service.
• Meet or exceed KPIs and targets.

Kenntnisse

Customer service

Call handling

Communication

Empathy

Jobbeschreibung

35 hours per week, Monday to Friday

Interviews: w/c 26 October 2026 via MS Teams

Start Date: 9 November 2026 Hyde is looking for a

London Bridge

£28,000

35 hours per week, Monday to Friday

Interviews: w/c 26 October 2026 via MS Teams

Start Date: 9 November 2026 Hyde is looking for a Customer Services Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.

As a Customer Services Officer at Hyde, you will be the first point of contact for our customers within a busy inbound call centre. You will handle a high volume of demanding and challenging telephone calls, aiming for a speedy resolution and ensuring every customer has a positive experience. Your role will be key in building rapport, resolving queries efficiently, and delivering a consistently high standard of customer service.

Key Duties

• Working in our call centre as the first point of contact for customers via inbound calls.
• Manage 35-45 calls daily, including demanding and challenging enquiries, with professionalism and empathy.
• Refer specialist and complex enquiries to the appropriate teams.
• Provide excellent service across all communication channels.
• Consistently meet or exceed KPIs and service targets.

Why Join Hyde?

Hyde is part of the Hyde Group, one of the UK's leading housing providers, managing and owning around 120,000 homes nationwide. We're committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.

As a Customer Services Officer, we're seeking someone who can bring:

• Proven experience in customer service.
• Strong communication and rapport-building skills.
• A proactive mindset and passion for delivering excellent customer care.
• The ability to handle difficult calls with resilience and empathy.

The Benefits Of Joining Hyde

• Excellent pension scheme.
• Generous holiday allowance.
• Life assurance.
• Award-winning flexible benefits platform.
• Support for learning and career development.
• Hybrid working options available.

Diversity, Inclusion & Accessibility

Equality, diversity, and inclusion are at the heart of who we are at Hyde. We're committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn't a one-off initiative - it's embedded in our culture and central to how we work every day.

As a Disability Confident Employer, we're committed to providing reasonable adjustments throughout the recruitment process and beyond.

We reserve the right to close this advert early if a suitable candidate is identified.