Administrator (6 month FTC)

The Hyde Group; Chichester; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

Hyde is seeking an Administrator to support the Damp and Mould team in Chichester. The role involves booking appointments, diary management for the surveying team, and ensuring customers are kept informed throughout.

This is a fixed term contract / secondment for six months with hybrid working: two days in the office and three days remote. Join Hyde, a major UK housing provider, and contribute to delivering a responsive, customer-focused service while maintaining accurate records and

Qualifications

• Strong organisational and administrative skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent communication skills, both written and verbal.
• Ability to work collaboratively in a team environment and independently when required.
• Great customer service skills.

Responsibilities

• Support customers by resolving complaints and concerns related to property repairs in a professional and timely manner.
• Work closely with internal teams, contractors, and suppliers to investigate issues, implement effective solutions, and ensure customers are kept informed throughout.
• Maintain accurate and detailed records of all customer interactions, ensuring information is up to date and easily accessible for reporting and service improvement.
• Build and sustain positive working relationships with external suppliers to deliver a consistent, seamless, and customer-focused service to residents.
• Conduct follow-up calls to gather customer feedback and capture insights to help improve service delivery.
• Manage diaries and scheduling for Hyde resources, ensuring efficient allocation and coordination of work.

Skills

Organisational skills

Communication skills

Customer service

Independent working

Tools

Microsoft Office Suite

Job description

Administrator (Damp and Mould)

Chichester - Hybrid (2 days in office, 3 days remote working)

Fixed Term Contract / Secondment - 6 months from start date.

Up to £28,000

Join Hyde as an Administrator.

Supporting the Damp and Mould team, this role is responsible for damp and mould case management. You will ensure appointments are booked correctly and efficiently whilst keeping customers informed and completing key tasks and milestones on the management system. Scheduling and coordinating inspections and maintaining accurate diary management for the surveying team and escalating and non-compliance.

Key Duties

• Support customers by resolving complaints and concerns related to property repairs in a professional and timely manner.
• Work closely with internal teams, contractors, and suppliers to investigate issues, implement effective solutions, and ensure customers are kept informed throughout.
• Maintain accurate and detailed records of all customer interactions, ensuring information is up to date and easily accessible for reporting and service improvement.
• Build and sustain positive working relationships with external suppliers to deliver a consistent, seamless, and customer-focused service to residents.
• Conduct follow-up calls to gather customer feedback and capture insights to help improve service delivery.
• Manage diaries and scheduling for Hyde resources, ensuring efficient allocation and coordination of work.

Why Join Hyde?

Hyde is part of the Hyde group one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.

As an Administrator, we're seeking someone who can bring:

• Strong organisational and administrative skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Excellent communication skills, both written and verbal
• Ability to work collaboratively in a team environment and independently when required
• Great customer service skills.

The Benefits of Joining Hyde

• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development
• Hybrid working options available

Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.

Hyde is a disability confident employer, and we are here to support you with any reasonable adjustments you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified