Administrator (6 Month Fixed Term Contract)

The Hyde Group; Havant; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Excellent pension scheme

Generous holiday allowance

Life assurance

Flexible benefits platform

Career development and learning

Volunteering days

Job summary

The Hyde Group in Havant is seeking an Administrator to join the FRA Team, coordinating Fire Risk Assessments, diary management and customer service for residents.

This 6‑month fixed term contract offers hybrid working (2 days in office, 3 days remote) and a salary up to £28,000, with opportunities to develop within a leading UK housing provider.

Qualifications

• Experience in administrative duties with good organisational skills.
• Ability to manage calendars, appointments and records accurately.
• Strong customer service orientation and communication abilities.
• Proficient using Excel for diary and data updates.

Responsibilities

• Manage diaries and scheduling for Hyde resources with efficient allocation.
• Coordinate with internal teams, contractors and suppliers to investigate issues and implement solutions.
• Support customers by resolving complaints related to property repairs promptly.
• Maintain accurate records of customer interactions for reporting and improvement.
• Build relationships with suppliers to deliver consistent, customer-focused service.
• Conduct follow-up calls to gather feedback and insights.

Skills

Diary management

Customer service

Communication

Microsoft Excel

Tools

Microsoft Office

Job description

Administrator

Would you like to join Hyde as an Administrator?

Supporting the FRA Team, this role is responsible for managing the booking line, scheduling and coordinating Fire Risk Assessments and maintaining accurate diary management. You will ensure appointments are booked correctly and efficiently while keeping key dashboards up to date. The role also provides support across property services as needed.

Havant, Hybrid (2 days in office, 3 days remote working - subject to change)

6 Month Fixed Term Contract

Up to £28,000

What will you be doing?

• Manage diaries and scheduling for Hyde resources, ensuring efficient allocation and coordination of work.
• Work closely with internal teams, contractors, and suppliers to investigate issues, implement effective solutions, and ensure customers are kept informed throughout.
• Support customers by resolving complaints and concerns related to property repairs in a professional and timely manner.
• Maintain accurate and detailed records of all customer interactions, ensuring information is up to date and easily accessible for reporting and service improvement.
• Build and sustain positive working relationships with external suppliers to deliver a consistent, seamless, and customer-focused service to residents.
• Conduct follow-up calls to gather customer feedback and capture insights to help improve service delivery.

Why Join Hyde?

Hyde is part of the Hyde group one of the UK's leading housing providers, managing and owning around 120,000 homes nationwide. We're committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.

As an Administrator, we're looking for someone who can bring:

• Good administrative and organisational skills, with the ability to keep accurate records and manage a busy workload.
• Confidence using Microsoft Office, especially Excel, to update information and support day-to-day tasks.
• Strong attention to detail when checking invoices, purchase orders, supplier paperwork and approvals.
• Clear communication skills, with the confidence to liaise with suppliers, colleagues and trade teams.
• A helpful, customer-focused approach and a willingness to support the wider team when needed.

Our benefits

• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Flexible benefits platform
• Career development and learning support
• Volunteering days

Diversity, inclusion and accessibility

Equity, diversity and inclusion are central to life at Hyde. We are committed to creating a workplace where everyone feels respected, valued and able to be themselves. We aim to reflect the diversity of the customers and communities we serve, ensuring a broad range of perspectives across our organisation.

As a Disability Confident Employer, we're happy to provide reasonable adjustments throughout the recruitment process and in the workplace.

Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this vacancy early if a suitable candidate is identified.