Property Repairs Scheduler & Customer Liaison

Confidential; Billericay; On-site; GBP 27,000 - 33,000; Full time

Job summary

Confidential in Billericay is seeking an experienced Repairs Coordinator to manage day-to-day repairs and maintenance projects, ensuring timely scheduling and clear communication with residents and operatives.

You will plan, allocate and track jobs, maintain accurate records in the repairs management system, and provide proactive updates on progress, delays and access issues while supporting the wider repairs team.

Qualifications

• Experience in a Repairs Coordinator, Repairs Planner, Scheduler or Maintenance Coordinator role.
• Experience within property services, social housing, construction or maintenance is desirable.
• Strong organisational and administration skills.

Responsibilities

• Coordinating and scheduling repairs and maintenance works.
• Planning and allocating jobs to operatives and contractors.
• Managing diaries and arranging appointments with residents and customers.
• Liaising with operatives, subcontractors and internal teams to ensure works are completed efficiently.
• Handling customer queries and providing updates on outstanding repairs.
• Monitoring jobs through to completion and following up on outstanding works.
• Dealing with access issues, cancellations and rebookings.
• Maintaining accurate records and updating repairs management systems.
• Ensuring works are completed within agreed timescales and service levels.
• Providing general administrative support to the repairs and maintenance team.

Skills

Organisational skills

Administrative skills

Communication skills

Customer service

Prioritisation

Tools

Microsoft Office

Job description

Confidential in Billericay is seeking an experienced Repairs Coordinator to manage day-to-day repairs and maintenance projects, ensuring timely scheduling and clear communication with residents and operatives.

You will plan, allocate and track jobs, maintain accurate records in the repairs management system, and provide proactive updates on progress, delays and access issues while supporting the wider repairs team.