Head of Property Management

Bastow Irwin Recruitment Limited; Greater London; On-site; GBP 38,000 - 40,000; Full time

Benefits offered by this job

Car Allowance

Commission

OTE

Job summary

An established, independent property management firm in the UK is seeking a Head of Property Management to lead a small team within the busy Property Management Department and continue managing a personal portfolio of rentals. The role emphasizes workload management, delegation, and delivering high service standards.

Key responsibilities include overseeing staff, coordinating maintenance, ensuring compliance with legislation, and driving departmental efficiency.

Qualifications

• Minimum 3 years' Property Management experience.
• Minimum 1 year experience managing and leading a team of Property Managers.
• Proven track record of managing a residential rental portfolio.
• Strong knowledge of current APT legislation, regulations and property management processes.
• Experience coordinating maintenance and working with contractors.
• Excellent organisational and time-management skills.
• Ability to manage your own workload while effectively delegating to others.
• Strong communication and customer service skills.
• A full, valid UK driving licence is essential.
• Experience using property management software, particularly ALTO and CFP.

Responsibilities

• Oversee and support the work of a small team of Property Managers.
• Manage your own portfolio of rental properties.
• Attend and cover property management meetings when required.
• Coordinate maintenance issues and repairs.
• Build and maintain strong working relationships with contractors and suppliers.
• Introduce and implement new procedures to improve departmental efficiency.
• Ensure all property management activities comply with current legislation and regulations.
• Maintain company policies and procedures.
• Handle complaints professionally and provide effective solutions.
• Support the wider Property Management team when required.
• Maintain high customer service standards and strive to exceed client expectations.
• Meet and exceed individual and departmental targets.
• Identify and refer cross-departmental business opportunities to maximise company revenue.
• Ensure all property management processes are completed accurately and efficiently.

Skills

Property management

Team leadership

Portfolio management

Communication

Organisational skills

Time management

Customer service

Driving licence

Problem solving

Education

ARLA/MARLA accreditation

Tools

ALTO

CFP

Job description

Lee, SE12 £38,000-40,000 Basic + Commission £42,000 OTE + Car Allowance

An established, successful and independent multi-office estate agency and property management company is looking for an experienced Head of Property Management to join its busy Property Management Department.

This is an excellent opportunity for an experienced Senior Property Manager who is ready to take the next step in their career and lead a small team while continuing to manage their own portfolio.

The Role

The successful candidate will be responsible for managing their own portfolio of rental properties, while overseeing and supporting a small team of Property Managers.

You will be expected to manage your workload effectively, delegate tasks appropriately, prioritise urgent issues and ensure that the department consistently delivers a high level of service.

Key Responsibilities

• Oversee and support the work of a small team of Property Managers.
• Manage your own portfolio of rental properties.
• Attend and cover property management meetings when required.
• Coordinate maintenance issues and repairs.
• Build and maintain strong working relationships with contractors and suppliers.
• Introduce and implement new procedures to improve departmental efficiency.
• Ensure all property management activities comply with current legislation and regulations.
• Maintain company policies and procedures.
• Handle complaints professionally and provide effective solutions.
• Support the wider Property Management team when required.
• Maintain high customer service standards and strive to exceed client expectations.
• Meet and exceed individual and departmental targets.
• Identify and refer cross-departmental business opportunities to maximise company revenue.
• Ensure all property management processes are completed accurately and efficiently.

The Successful Candidate

The ideal candidate will have strong residential property management experience and proven leadership abilities.

Essential Requirements

• Minimum 3 years' Property Management experience.
• Minimum 1 years' experience managing and leading a team of Property Managers.
• Proven track record of successfully managing a residential rental portfolio.
• Strong knowledge of current APT legislation, regulations and property management processes.
• Experience dealing with Section Notices and associated procedures.
• Experience coordinating maintenance and working with contractors.
• Excellent organisational and time-management skills.
• Ability to manage your own workload while effectively delegating to others.
• Strong communication and customer service skills.
• Ability to handle complaints and resolve issues professionally.
• Intermediate computer literacy.
• Experience using property management software, particularly ALTO and CFP.
• A full, valid UK driving licence is essential.

Desirable

• ARLA / MARLA accreditation would be a strong advantage.
• Experience implementing new processes and improving departmental procedures.

Working Hours

Monday to Friday: 9:00am - 6:00pm

Salary

£38,000-£40,000 basic salary + commission

£42,000 OTE + Car Allowance