Property Manager Team Leader

Lumesse; Birkenhead; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary up to £30k

Quarterly bonus

Birthday day off

Career progression

Employee Assistance Programme

Discount schemes

Family friendly leave

Job summary

Countrywide, part of the Connells Group, is seeking a Team Manager for its Wirral lettings team. You will lead a small team of Property Managers, driving performance, service quality and compliance while developing talent and fostering a collaborative culture.

The role focuses on delivering first-class customer service to landlords and tenants, overseeing maintenance, tenancy deposits, and housing legislation adherence, with opportunities for career progression and a competitive salary.

Qualifications

• Experience within the property industry, ‘ideally’ with a Level 3 qualification in Lettings and Property Management.
• Dynamic team player with a can-do attitude.
• Proven track record of delivering great customer service.
• Articulate communicator with ability to build relationships with colleagues and clients.

Responsibilities

• Overseeing a team of five – seven Property Managers, ensuring productivity, efficiency and customer retention.
• Creating a fun and productive team environment where colleagues support each other to achieve goals.
• Leading and motivating the team to deliver excellent customer service.
• Engaging with local branch colleagues to foster collaboration.
• Overseeing maintenance works, tenancy deposits, safety certification and compliance.
• Training, development and coaching to achieve great results.
• Monitoring and managing KPIs.
• Collaborating with Head of Property Management to meet company objectives.

Skills

Team leadership

Customer service

Communication

Legislation knowledge

KPI management

Education

Level 3 Lettings

Job description

Do you want to work for a company that is in The Times 26 best very big organisations to work for 2026?

Clive Watkins, part of Countrywide: The Connells Group is looking for an experienced and highly motivated lettings professional to join our friendly, established residential lettings team in Wirral, as a Team Manager.

As a Team Manager, you will play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality service they deserve, throughout their time with us. Therefore, this is an exciting opportunity for an ambitious and driven leader who is experienced in the lettings industry and is passionate about inspiring and developing their team to be the best property professionals, delivering a first-class customer service.

What we can offer you as a Team Manager:

• Basic Salary up to £30k, plus quarterly bonus (depending on experience)
• Be part of the largest UK property services brand with bold transformation plans.
• Join a collaborative team.
• 23 days annual leave, plus an additional day off for your birthday.
• Career progression opportunities.
• Employee Assistance Programme.
• Discount schemes covering retail, entertainment, travel and health.
• Family Friendly Leave including enhanced maternity and paternity leave.

The role of a Team Manager, includes duties such as:

• Overseeing a team of five – seven Property Managers, to ensure productivity, efficiency, and customer retention
• Creating a team environment that is fun and productive where colleagues support each other to achieve individual, team and company goals
• Leading and motivating your team to deliver excellent customer service
• Engaging in and encouraging your team to develop excellent relationships with local branch colleagues
• Overseeing maintenance works, end of tenancy deposits, safety certification and compliance, and having a sound knowledge of housing legislation and regulations
• Overseeing training, development and coaching of your team to get great results
• Monitoring and managing Key Performance Indicators (KPIs)
• Working closely with your Head of Property Management to ensure company objectives are hit

What skills and experience are we looking for:

• Dynamic team player and motivational manager
• Experience within the property industry, ‘ideally’ with a Level 3 qualification in Lettings and Property Management
• Naturally resilient, driven and customer-centric with a can-do attitude
• Proven track record of delivering great customer service
• An articulate communicator with ability to create colleague and customer relationships
• Thorough understanding of lettings industry legislation
• Ability to embrace change and grow with the business

Countrywide, part of Connells Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.