House Manager

Places for People; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

27 days holiday

Healthcare cashback

Study sponsorship

Pension and life cover

Rewards program

Job summary

Places for People is seeking a professional House Manager for a Kings Lodge development in Greater London. You will be the welcoming face for residents and visitors, delivering outstanding service while ensuring the building is safe and well-kept.

The role requires front-of-house experience in high-end residential settings, CCTV and visitor-access duties, and a proactive approach to maintenance, health and safety, and resident communications.

Qualifications

• Front of House/concierge experience in high-end residential buildings
• Experience monitoring CCTV and managing visitor access
• Health and Safety qualification desired but not essential
• Calm, courteous and professional under pressure
• Strong organisational skills and attention to detail
• Honest, reliable, punctual, well-presented
• Able to use initiative and prioritise workload
• Confident handling complaints and difficult situations

Responsibilities

• Provide a warm, professional welcome to residents and guests
• Conduct regular building checks and patrols to keep areas clean and secure
• Handle queries, complaints and emergencies with calm professionalism
• Monitor CCTV and manage visitor access; report urgent issues to SPM
• Manage deliveries and post; notify residents and prevent safety issues
• Issue and log keys to contractors
• Address cleaning and maintenance proactively
• Follow fire safety and health and safety SOPs
• Collect and share resident meter reads monthly
• Report building repairs to the Senior Property Manager

Skills

Front of House

CCTV monitoring

Customer service

Calm under pressure

Organisational skills

Presentable & punctual

Education

Health and Safety Qualification

Job description

About The Role

We're looking for a professional and personable House Manager to join our team at RMG. As the first point of contact for residents and visitors, you'll be the welcoming face of the development, delivering outstanding customer service and ensuring the building remains a safe, secure, and pleasant place to live.

Where will I be working?

On site at a development in Kings Lodge, HA4 8NH.

Working Pattern

Monday to Friday 8am – 3pm.

What You'll Be Doing

• Providing a warm, professional welcome to all residents and guests
• Conducting regular building checks and patrols ensuring communal areas are clean and secure
• Handling queries, complaints, and emergencies with calm and courtesy & professionalism
• Monitoring CCTV and managing visitor access, reporting urgent reports to Senior Property Manager
• Managing deliveries and post in line with company procedures- notifying residents when deliveries arrive and ensuring communal areas are managed correctly and parcels not left in building to cause a safety issues.
• Issuing and logging keys responsibly to contractors
• Proactively addressing cleaning and maintenance issues
• Following fire safety and health and safety SOP's
• Collecting and sharing in a timely manner all resident landlords supply monthly meter electric and water meter reads
• Reporting any building and or reactive repairs to the SPM

What We're Looking For

• Front of House/concierge experience in high-end residential buildings or developments
• Experience monitoring CCTV and managing visitor access,
• A Health and Safety Qualification is desired though not essential.
• Calm, courteous, and professional under pressure,
• Strong organisational skills and attention to detail,
• Honest, reliable, punctual, and well-presented,
• Able to use initiative and prioritise workload,
• Confident handling complaints and difficult situations.

What does RMG have offer you?

You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including:

• 27 days holiday plus all Bank Holidays - Pro rata for shift based roles
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services)
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

Armed Forces

We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.

Disability Confident

We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.

Neurodivergent

Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn't allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.