Property Manager

TN United Kingdom; Bourne; On-site; GBP 26,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Property Manager to join their dynamic team in Bourne. This role is pivotal in ensuring tenants and landlords receive exceptional service and support throughout the tenancy process. You'll engage in various responsibilities, from handling maintenance requests to ensuring compliance with property legislation. With opportunities for career growth, competitive salary, and a supportive team environment, this position is perfect for someone passionate about the real estate industry. Join a company committed to excellence and make a significant impact in property management.

Benefits

Opportunities for career growth and advancement

Market-leading training and professional development

Access to a diverse property portfolio

Supportive team environment

Competitive salary and incentives

Quarterly and annual awards

Salary sacrifice pension scheme

Generous holiday allowance, increasing with service

Parental leave and fertility policies

Qualifications

• Strong communication skills and a professional telephone manner are essential.
• Organizational skills and attention to detail are crucial for managing tenancies.

Responsibilities

• Act as a point of contact for tenants and landlords, assisting with inquiries.
• Ensure properties comply with mandatory legislation and company policies.
• Coordinate with the property management team to ensure timely completion of works.

Skills

Professional telephone manner

Organizational skills

Time management

Attention to detail

Full UK Driving License

Job description

Job Description

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Salary: £26,000 OTE inclusive of commission plus further incentives.

Hours: Monday to Friday 9am to 5:30pm

About Leaders

Leaders, part of LRG, is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, Leaders has earned a commendable reputation for professionalism, client satisfaction, and expertise in the property market.

Job Summary and Key Responsibilities

Reporting to the Team Manager/Head of Centre, Leaders is seeking a Property Manager to join our dedicated and dynamic team based in Bourne. Experience is beneficial but not essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for tenants and landlords, assisting with inquiries, booking appointments, and ensuring a smooth tenancy process from start to finish.

Key Responsibilities

• Provide excellent telephone and written communication throughout the tenancy
• Accept and understand tenants' maintenance requirements, providing triage to resolve issues
• Communicate unresolved issues to landlords with solutions and arrange contractor works
• Update all parties regularly via phone, email, or text, and log notes
• Make regular well-being calls to landlords
• Coordinate with the property management team to ensure works are completed and invoiced within 21 days, updating customers on progress
• Ensure all properties comply with mandatory legislation and company policies
• Collaborate with Property Inventory Clerks to ensure property inspections are conducted and communicate with landlords and tenants accordingly
• Contact managed landlords and tenants two weeks before vacation to explain check-out procedures and timelines
• Handle non-managed deposits within the No Deposit Scheme
• Ensure the check-out process is followed and communication is sent via the Depositary site
• Work with team leaders, heads of centres, and branch networks to understand reasons for lost units
• Maintain high communication standards with internal and external customers

Qualifications and Skills

• Professional telephone manner
• Organizational skills, time management, and attention to detail
• Full UK Driving License required

What We Offer

• Opportunities for career growth and advancement
• Market-leading training and professional development
• Access to a diverse property portfolio
• Supportive team environment
• Competitive salary and incentives
• Quarterly and annual awards
• Salary sacrifice pension scheme
• Generous holiday allowance, increasing with service
• Parental leave and fertility policies

LRG is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual who shares our commitment to excellence in the real estate industry.

Note: LRG does not engage recruitment agencies for hiring. All positions are managed directly by our internal recruitment team. Unsolicited CVs or referrals from agencies will not be considered.