Property & Insurance Administrator

Western Trading Group; Birmingham; On-site; GBP 25,000 - 38,000; Full time

Job summary

The Insurance & Property Marketing Administrator at Western Trading Group will oversee the commercial property insurance portfolio, coordinate claims, and maintain accurate records while driving external property marketing through listings, website content and social media.

This role blends meticulous administration with creative marketing tasks and requires strong organisational skills, attention to detail and the ability to balance multiple priorities efficiently.

Qualifications

• Excellent organisational and administrative skills.
• Strong attention to detail and accuracy.
• Confident using Microsoft 365, particularly in Excel, Word & SharePoint.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks simultaneously.
• Able to work independently and use initiative.
• Strong problem-solving skills.
• Experience handling insurance claims & commercial insurance.

Responsibilities

• Manage the company's commercial property insurance portfolio.
• Arrange and maintain insurance cover including Building Insurance (Block Policy), Terrorism Insurance, Plant & Machinery & Contractors Insurance
• Maintain accurate insurance schedules and renewal records.
• Liaise with insurance brokers regarding policy changes and renewals.
• Manage insurance claims from notification through to settlement.
• Handle claims including property damage, third-party liability & injury claims.
• Prepare and submit supporting documentation.
• Liaise with insurers, loss adjusters, brokers and internal departments.
• Maintain accurate claim records and provide regular progress updates.
• Maintain insurance records using Microsoft Excel and SharePoint.
• Ensure policy documents and claims files are accurate, complete and easily accessible.
• Manage the company's Rightmove account & upload new commercial property listings & emend existing listings.
• Produce accurate, engaging property descriptions.
• Ensure all listing information remains current and accurate
• Maintain company website(s).
• Upload new property acquisitions promptly
• Update available property listings.
• Manage company social media channels.
• Promote new property acquisitions, available units & company news.
• Create engaging content to maximise visibility and enquiries.
• Monitor trends and recommend new marketing opportunities
• Maintain accurate electronic records.
• Work closely with Property Management, Finance and Accounts teams.
• Prioritise workload to meet deadlines.
• Handle confidential information appropriately.
• Provide administrative support as required.
• Assist with continuous improvement of internal processes.

Skills

Organisational skills

Attention to detail

Communication skills

Multitasking

Initiative

Problem solving

Independent working

Time management

Tools

Microsoft Excel

SharePoint

Microsoft 365

Word

Rightmove

QuickBooks

CMS

Job description

Job Specification

The Insurance & Property Marketing Administrator is responsible for managing the company's commercial property insurance portfolio, coordinating insurance claims and maintaining accurate records. The role also leads on external property marketing by managing property listings, website content, and social media presence to promote the company's commercial property portfolio.

This is a varied role requiring excellent organisational skills, strong attention to detail, and the ability to balance administration with creative marketing responsibilities.

Key Responsibilities

Insurance Administration

Insurance Policy Management

• Manage the company's commercial property insurance portfolio.
• Arrange and maintain insurance cover including Building Insurance (Block Policy), Terrorism Insurance, Plant & Machinery & Contractors Insurance
• Maintain accurate insurance schedules and renewal records.
• Liaise with insurance brokers regarding policy changes and renewals.

Claims Management

• Manage insurance claims from notification through to settlement.
• Handle claims including property damage, third-party liability & injury claims.
• Prepare and submit supporting documentation.
• Liaise with insurers, loss adjusters, brokers and internal departments.
• Maintain accurate claim records and provide regular progress updates.

Record Management

• Maintain insurance records using Microsoft Excel and SharePoint.
• Ensure policy documents and claims files are accurate, complete and easily accessible.

Property Marketing

Property Listings

• Manage the company's Rightmove account & upload new commercial property listings & emend existing listings.
• Produce accurate, engaging property descriptions.
• Ensure all listing information remains current and accurate

Website Management

• Maintain company website(s).
• Upload new property acquisitions promptly
• Update available property listings.

Social Media

• Manage company social media channels.
• Promote new property acquistions, availble units & company news.
• Create engaging content to maximise visibility and enquiries.
• Monitor trends and recommend new marketing opportunities

General Responsibilities

• Maintain accurate electronic records.
• Work closely with Property Management, Finance and Accounts teams.
• Prioritise workload to meet deadlines.
• Handle confidential information appropriately.
• Provide administrative support as required.
• Assist with continuous improvement of internal processes.

Person Specification

Skills & Experience

Excellent organisational and administrative skills.

Strong attention to detail and accuracy.

Confident using Microsoft 365, particularly in Excel, Word & SharePoint.

Excellent written and verbal communication skills.

Ability to manage multiple tasks simultaneously.

Able to work independently and use initiative

Strong problem-solving skills.

Previous experience within commercial property, facilities management or insurance administration.

Experience handling insurance claims & commercial insurance.

Experience managing property listings on Rightmove or similar platforms.

Experience maintaining websites and social media pages.

Experience using QuickBooks or other accounting software.