Property & Insurance Administrator

Confidential; West Midlands; On-site; GBP 23,000 - 32,000; Full time

Job summary

Confidential is seeking an Insurance & Property Marketing Administrator to manage the commercial property insurance portfolio, coordinate claims, and maintain accurate records while leading external property marketing efforts.

You will handle listings on Rightmove, update website content and social media, and work closely with Property Management and Finance to keep information current and compliant.

Qualifications

• Strong organisational and administrative abilities.
• Experience with commercial property insurance administration.
• Experience handling property listings on Rightmove or similar platforms.
• Familiar with Microsoft 365 suite and managing websites and social media.

Responsibilities

• Insurance Administration: manage the company’s commercial property insurance portfolio, renewals and broker liaison.
• Claims Management: handle notifications through settlement and maintain records.
• Record Management: maintain accurate insurance records using Excel and SharePoint.
• Property Marketing: manage Rightmove listings, draft engaging descriptions, keep listings current.
• Website Management: maintain company websites and update available listings.
• Social Media: manage social channels and promote new properties and company news.
• General Responsibilities: prioritise workload, handle confidential information, support process improvements.

Skills

Organisational skills

Attention to detail

MS 365 proficiency

Written and verbal communication

Multitasking

Initiative

Problem solving

Insurance administration experience

Marketing content creation

Property listings management

Tools

Excel

Word

SharePoint

Rightmove platform experience

Website CMS

QuickBooks

Job description

Job Specification

The Insurance & Property Marketing Administrator is responsible for managing the company's commercial property insurance portfolio, coordinating insurance claims and maintaining accurate records. The role also leads on external property marketing by managing property listings, website content, and social media presence to promote the company's commercial property portfolio.

This is a varied role requiring excellent organisational skills, strong attention to detail, and the ability to balance administration with creative marketing responsibilities.

Key Responsibilities

Insurance Administration

Insurance Policy Management

• Manage the company's commercial property insurance portfolio.
• Arrange and maintain insurance cover including Building Insurance (Block Policy), Terrorism Insurance, Plant & Machinery & Contractors Insurance
• Maintain accurate insurance schedules and renewal records.
• Liaise with insurance brokers regarding policy changes and renewals.

Claims Management

• Manage insurance claims from notification through to settlement.
• Handle claims including property damage, third-party liability & injury claims.
• Prepare and submit supporting documentation.
• Liaise with insurers, loss adjusters, brokers and internal departments.
• Maintain accurate claim records and provide regular progress updates.

Record Management

• Maintain insurance records using Microsoft Excel and SharePoint.
• Ensure policy documents and claims files are accurate, complete and easily accessible.

Property Marketing

Property Listings

• Manage the company's Rightmove account & upload new commercial property listings & emend existing listings.
• Produce accurate, engaging property descriptions.
• Ensure all listing information remains current and and accurate

Website Management

• Maintain company website(s).
• Upload new property acquisitions promptly
• Update available property listings.

Social Media

• Manage company social media channels.
• Promote new property acquistions, availble units & company news.
• Create engaging content to maximise visibility and enquiries.
• Monitor trends and recommend new marketing opportunities

General Responsibilities

• Maintain accurate electronic records.
• Work closely with Property Management, Finance and Accounts teams.
• Prioritise workload to meet deadlines.
• Handle confidential information appropriately.
• Provide administrative support as required.
• Assist with continuous improvement of internal processes.

Person Specification

Skills & Experience

• Excellent organisational and administrative skills.
• Strong attention to detail and accuracy.
• Confident using Microsoft 365, particularly in Excel, Word & SharePoint.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks simultaneously.
• Able to work independently and use initiative
• Strong problem-solving skills.
• Previous experience within commercial property, facilities management or insurance administration.
• Experience handling insurance claims & commercial insurance.
• Experience managing property listings on Rightmove or similar platforms.
• Experience maintaining websites and social media pages.
• Experience using QuickBooks or other accounting software.