Property Helpdesk Repairs Advisor

The Salvation Army; Leeds; On-site; GBP 22,000 - 26,000; Full time

Job summary

The Salvation Army in Leeds is seeking a Repairs Advisor to join our Property team. You will be the first point of contact for enquiries and repair requests, triaging and progressing each ticket from initial contact to close-out.

You will coordinate reactive repairs with customers, contractors and colleagues, maintain records in the Property database, and ensure timely updates and high standards of service. A strong customer focus and clear communication are essential.

Qualifications

• Experience of working with customers at all levels and delivering strong customer care.
• Ability to organise and prioritise workload, manage multiple calls/enquiries, and use IT systems to record/retrieve information.
• Willingness to work within and promote the Christian ethos and values of The Salvation Army.

Responsibilities

• Act as the first point of contact for Property Helpdesk enquiries within your geographical area, managing requests from initial contact through to close-out.
• Coordinate reactive repairs by liaising with customers, contractors and colleagues to achieve timely and effective resolutions.
• Seek and manage quotations for works, following agreed approval and expenditure processes.
• Raise purchase orders and support the approval process for repair-related expenditure.
• Maintain accurate, up-to-date records using the Property database and support reporting on outstanding works.
• Monitor contractor performance information and elevate issues where supplier performance falls below expectations.
• Carry out customer satisfaction surveys by telephone, email or IT-based systems.
• Work collaboratively with colleagues across the Property Helpdesk, providing cover where needed to support service continuity.
• Attend occasional Matrix Region meetings, which may involve funded overnight travel.
• Undertake a minimum of two days each year working with the Mission function in a local setting.

Skills

Customer service

Communication

Organisation

Multi-tasking

IT systems

Tools

Planon

Job description

The Salvation Army in Leeds is seeking a Repairs Advisor to join our Property team. You will be the first point of contact for enquiries and repair requests, triaging and progressing each ticket from initial contact to close-out.

You will coordinate reactive repairs with customers, contractors and colleagues, maintain records in the Property database, and ensure timely updates and high standards of service. A strong customer focus and clear communication are essential.