Estates Helpdesk Team Lead: Maintenance & Compliance

HC-One Ltd.; Tees Valley; Hybrid; GBP 38,000 - 46,000; Full time

Job summary

HC-One Ltd. is seeking a Helpdesk Team Leader to oversee the estates helpdesk and ensure maintenance requests progress within service levels across a large portfolio of care homes.

This office-based role is based at our Central Support Office in Darlington, 37.5 hours per week, with nationwide housing support and collaboration with estates teams, contractors and home managers. You will lead a small team, monitor live maintenance jobs, coordinate planned maintenance schedules and ensure

Qualifications

• Experience coordinating multi-site maintenance and helpdesk operations.

Responsibilities

• Oversee day-to-day operation of the estates helpdesk across a large multi-site portfolio.
• Monitor contractor performance and compliance, drive service standards and timely maintenance work.
• Lead and develop Helpdesk Assistants, allocate workloads and drive continuous improvements.

Skills

Helpdesk coordination

Facilities coordination

Maintenance coordination

Team supervision

PPM knowledge

Stakeholder management

Excel reporting

Education

Facilities management qualification

Tools

Facilities management system

Job description

HC-One Ltd. is seeking a Helpdesk Team Leader to oversee the estates helpdesk and ensure maintenance requests progress within service levels across a large portfolio of care homes.

This office-based role is based at our Central Support Office in Darlington, 37.5 hours per week, with nationwide housing support and collaboration with estates teams, contractors and home managers. You will lead a small team, monitor live maintenance jobs, coordinate planned maintenance schedules and ensure