Property Coordinator

Honeycomb Group; Stoke-on-Trent; On-site; GBP 23,000 - 29,000; Full time

Job summary

Honeycomb Group is seeking a proactive Property Coordinator in Stoke-on-Trent. You will manage the voids process from vacation to re-let, coordinating repairs, contractors and tolerance for timelines, while ensuring compliance and accurate record-keeping.

You will support the Property Management team and help deliver excellent customer outcomes. The role relies on strong organisational and communication skills, a customer-focused approach, and the ability to manage multiple priorities with

Qualifications

• GCSEs or equivalent qualifications, or substantial relevant experience.
• Experience in housing, repairs, maintenance or property services administration (desirable).
• Experience working within a social housing provider or local authority (desirable).
• Excellent communication and interpersonal skills.
• A passion for delivering great customer service.
• Strong organisation, prioritisation and time management skills.
• The ability to manage competing priorities and remain calm under pressure.
• A full driving licence and access to a vehicle for work purposes.

Responsibilities

• Coordinate the voids process from property vacation through to re-let, helping minimise void loss and maximise customer satisfaction. Raise, monitor and track repairs and maintenance works to ensure properties are ready on time.
• Monitor compliance requirements including gas, electrical and safety certification before properties are re-let. Maintain accurate records, costs, target dates and key property information across housing and property systems. Arrange inspections, appointments and property access requirements. Support meetings, prepare reports and help identify solutions to challenges that could impact re-let targets. Provide administrative support to colleagues across the Property Management team and contribute to continuous improvement initiatives.

Skills

Organisational skills

Communication

Customer service

Time management

Driving licence

Education

GCSEs or equivalent qualifications

Job description

Property Coordinator £(phone number removed) Stoke-on-Trent Permanent Full-Time As our Property Co-ordinator, you'll play a key role in coordinating the turnaround of empty properties from vacation through to re-let. Working closely with colleagues, contractors and partners, you'll help ensure homes are repaired, compliant and ready for new customers within agreed timescales. This is a varied role where organisation, communication and attention to detail are essential. You'll be part of a team that embodies Honeycomb's values by working collaboratively, delivering excellent customer outcomes and continuously seeking improvements to the services we provide.

What you’ll do:

• Coordinate the voids process from property vacation through to re-let, helping minimise void loss and maximise customer satisfaction. Raise, monitor and track repairs and maintenance works to ensure properties are ready on time. Work closely with Property Services, Neighbourhoods teams, contractors and suppliers, demonstrating our "one team" approach.
• Monitor compliance requirements including gas, electrical and safety certification before properties are re-let. Maintain accurate records, costs, target dates and key property information across housing and property systems. Arrange inspections, appointments and property access requirements. Support meetings, prepare reports and help identify solutions to challenges that could impact re-let targets. Provide administrative support to colleagues across the Property Management team and contribute to continuous improvement initiatives. Deliver excellent customer service in every interaction and champion Honeycomb's values in all that you do.

Who you are:

We’re looking for someone who is organised, solutions-focused and committed to delivering outstanding customer service. You’ll be someone who enjoys building positive relationships, takes pride in getting the details right and works collaboratively to achieve shared goals.

You’ll ideally have:

GCSEs or equivalent qualifications, or substantial relevant experience. Experience in housing, repairs, maintenance or property services administration (desirable). Experience working within a social housing provider or local authority (desirable). Excellent communication and interpersonal skills. A passion for delivering great customer service. Strong organisation, prioritisation and time management skills. The ability to manage competing priorities and remain calm under pressure. Excellent attention to detail and a proactive, can-do attitude. A commitment to teamwork, continuous improvement and living our values every day. A full driving licence and access to a vehicle for work purposes.

Join Honeycomb and help us create positive outcomes for our customers by ensuring quality homes are ready for those who need them most. If you’re passionate about service excellence, collaboration and making a real difference, we’d love to hear from you.