Coordinator - Property Services

SNG (Sovereign Network Group); Thatcham; On-site; GBP 22,000 - 30,000; Full time

Job summary

SNG (Sovereign Network Group) is looking for a Coordinator to join its Property Services division at the Greenham Office on a permanent basis. You will help ensure smooth operations by scheduling trades, coordinating maintenance works for residents and providing excellent service to customers and colleagues.

Based in Thatcham, the role requires a proactive administrator with strong organisational and communication skills, the ability to work under pressure, and a customer-focused approach.

Qualifications

• Solid experience in administration within a busy customer focused role.
• Some understanding of building maintenance terminology preferred.
• Experience of using several different computer systems.

Responsibilities

• Receive work orders and schedule work diaries for trades employees completing repairs and maintenance works for residents.
• Liaise with trade staff and repairs staff to ensure appointment targets are met.
• Liaise with residents about scheduled repair and maintenance works.
• Deliver the right outcome for our customer.
• Provide a first point of contact within your area for business partners.
• Assist in complaint and query resolution.
• Manage a diary and bookings schedule for the team.
• Complete required administration tasks.
• Seek opportunities to improve performance and offer solutions.
• Develop strong working relationships with team members and stakeholders.

Skills

Customer service

Diary management

Communication

Time management

Tools

Microsoft Office

Job description

Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role?

We are currently looking for a Coordinator to join our fast paced operations support team, working in our Property Services division in our Greenham Office on a Permanent Basis.

SNG provides over 85,000 homes and invest in communities across London and the South of England - our purpose, to provide quality affordable homes and places that people love for generations.

The Role

Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.

• Responsible to deliver the right outcome for our customer
• Provide a first point of contact within your area for business partners
• Assist in complaint and query resolution
• To manage a diary and bookings schedule for the team
• Complete required administration tasks
• Seek opportunities to improve performance and offer solutions
• Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders

What we look for

• Solid experience in administration within a busy customer focused role
• Some understanding of building maintenance terminology preferred
• Experience of using several different computer systems
• Ability to manage your own work load
• Strong customer service focus & confident telephone manner
• The ability to think quickly and clearly and work well under pressure
• Empathy and a passion for helping people
• As someone committed to customer service, you'll work as part of
  our Property Team