Voids & Re-let Coordinator

Honeycomb Group; Stoke-on-Trent; On-site; GBP 23,000 - 29,000; Full time

Job summary

Honeycomb Group is seeking a proactive Property Coordinator in Stoke-on-Trent. You will manage the voids process from vacation to re-let, coordinating repairs, contractors and tolerance for timelines, while ensuring compliance and accurate record-keeping.

You will support the Property Management team and help deliver excellent customer outcomes. The role relies on strong organisational and communication skills, a customer-focused approach, and the ability to manage multiple priorities with

Qualifications

• GCSEs or equivalent qualifications, or substantial relevant experience.
• Experience in housing, repairs, maintenance or property services administration (desirable).
• Experience working within a social housing provider or local authority (desirable).
• Excellent communication and interpersonal skills.
• A passion for delivering great customer service.
• Strong organisation, prioritisation and time management skills.
• The ability to manage competing priorities and remain calm under pressure.
• A full driving licence and access to a vehicle for work purposes.

Responsibilities

• Coordinate the voids process from property vacation through to re-let, helping minimise void loss and maximise customer satisfaction. Raise, monitor and track repairs and maintenance works to ensure properties are ready on time.
• Monitor compliance requirements including gas, electrical and safety certification before properties are re-let. Maintain accurate records, costs, target dates and key property information across housing and property systems. Arrange inspections, appointments and property access requirements. Support meetings, prepare reports and help identify solutions to challenges that could impact re-let targets. Provide administrative support to colleagues across the Property Management team and contribute to continuous improvement initiatives.

Skills

Organisational skills

Communication

Customer service

Time management

Driving licence

Education

GCSEs or equivalent qualifications

Job description

Honeycomb Group is seeking a proactive Property Coordinator in Stoke-on-Trent. You will manage the voids process from vacation to re-let, coordinating repairs, contractors and tolerance for timelines, while ensuring compliance and accurate record-keeping.

You will support the Property Management team and help deliver excellent customer outcomes. The role relies on strong organisational and communication skills, a customer-focused approach, and the ability to manage multiple priorities with