Property Compliance Manager

Town and Country Housing; Royal Tunbridge Wells; Hybride; GBP 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Pension up to 10%

Life assurance 4x salary

30 days annual leave

GP service & counselling

Eye test voucher

Enhanced parental leave

Flexible benefits

Résumé du poste

Town and Country Housing is seeking a proactive Property Compliance Manager to lead responses to damp, mould and housing hazards under Awaab’s Law. This hybrid role sits in Repairs & Compliance and focuses on complex cases, team leadership and delivering timely solutions to residents.

You will collaborate with surveyors, repairs teams and stakeholders, prioritise issues, analyse trends and support service improvements while upholding our commitment to safe homes and compliant operations.

Qualifications

• Experience managing complex caseloads in housing, property, repairs or compliance.
• Ability to lead a team and coordinate cross-functional stakeholders.
• Strong communication and organisational capabilities with a proactive approach.

Responsabilités

• Lead management of damp, mould and hazard-related cases under Awaab’s Law.
• Allocate cases, monitor performance and oversee resident communications.
• Handle escalated enquiries and complaints, support audits and trend analysis.
• Contribute to service improvements and embed best practice across the organisation.

Connaissances

Communication

Organisational skills

Analytical skills

Customer service

Problem solving

Description du poste

We’re looking for a proactive and customer-focused Property Compliance Manager to lead our response to damp, mould and other housing hazards under Awaab’s Law. This is a key role within our Repairs & Compliance team, responsible for managing complex cases, leading a small team and ensuring residents receive timely, effective solutions that keep them safe in their homes. You'll play a vital role in driving compliance, improving services and delivering excellent outcomes for both residents and the organisation.

What you'll do

You'll lead the management of damp, mould and hazard-related cases, ensuring issues are prioritised, investigated and resolved efficiently. Working closely with surveyors, repairs teams and other stakeholders, you'll allocate cases, monitor performance, oversee customer communications and handle escalated enquiries and complaints. You'll also support audits, analyse trends, contribute to service improvements and help embed best practice and awareness of Awaab's Law across the organisation.

What You'll Need

We're looking for someone with experience managing complex caseloads and delivering advice in challenging situations, ideally within housing, property, repairs or compliance services. You'll have excellent communication and organisational skills, the ability to manage competing priorities and a strong focus on customer service. Experience leading or supporting a team, alongside good analytical skills, sound judgement and a proactive approach to problem-solving, will help you succeed in this role. Knowledge of housing compliance, risk management or social housing would be advantageous.

When you join Town and Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included and empowered.

What we offer

• Contributory pension scheme up to 10% matched contributions
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• 24/7 digital GP service and counselling helpline (including face-to-face sessions)
• Free annual eye test voucher and contribution towards glasses
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible benefits scheme, including family friendly benefits and access to a discount portal

Please read before applying:

• You must have the right to work in the UK; we are unable to provide a visa sponsorship.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.
• This is a hybrid role where we expect all staff to come into their base office 2 days a week (everyday during induction which could be up to 3 months)
• Please note that any offer of employment will be subject to the successful completion of a Enhanced DBS check and other pre-employment checks

If this sounds like the perfect opportunity for you, we'd love to hear from you. We look forward to learning more about what you can bring to Town & Country Housing.

If you have any questions about this role, please email the Talent Team on [e-mail]

As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.

Interviews will be held in person on Monday 23rd November.