Property Claims Handler

Time Appointments; Stoke-on-Trent; Hybrid; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Professional qualifications

Private medical insurance

Annual leave increases

Birthday leave

Free onsite parking

Employee referral scheme

Job summary

Time Appointments is seeking an experienced Property Claims Handler to manage a varied caseload from notification through investigation to settlement. You will work in a role that requires strong technical knowledge, excellent communication and a genuine commitment to high customer service.

The position emphasizes end-to-end claims management, policy coverage assessment and effective liaison with brokers, insurers and third parties.

Qualifications

• Previous experience in insurance claims handling.
• Property claims experience desirable.
• Knowledge of policy coverage and claims processes.
• Excellent communication and negotiation skills.
• Customer-focused and proactive approach.

Responsibilities

• End-to-end management of property claims from notification to settlement.
• Review policy coverage, assess liability and property damage.
• Investigate claims, gather and evaluate evidence.
• Negotiate settlements with customers, insurers and loss adjusters.
• Liaise with brokers, underwriters, customers and third parties.
• Handle enquiries, complaints and correspondence promptly.
• Maintain accurate claims records complying with regulations.
• Manage a varied caseload with quality customer service.

Skills

Insurance claims handling

Communication

Negotiation

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

We are recruiting for an experienced Property Claims Handler to join our client's team, managing a varied caseload of property claims from initial notification through investigation and assessment to successful settlement.

This is an excellent opportunity for a confident claim's professional with strong technical knowledge, excellent communication skills and a genuine commitment to delivering a high level of customer service.

Key Responsibilities

• Manage property claims end-to-end, from first notification through to settlement.
• Review policy coverage and assess claims, liability and property damage.
• Investigate claims and gather, review and evaluate relevant evidence.
• Negotiate settlements with customers, insurers, loss adjusters and other stakeholders.
• Liaise effectively with brokers, underwriters, customers and third parties.
• Handle enquiries, complaints and correspondence promptly and professionally.
• Maintain accurate and up-to-date claims records in line with regulatory and compliance requirements.
• Manage a varied caseload, prioritising effectively while maintaining a high standard of customer service.

Skills & Experience Required

• Previous experience in insurance claims handling is essential.
• Previous property claims experience is highly desirable.
• Good knowledge of insurance products, policy coverage and claims processes.
• Excellent communication, negotiation and organisational skills.
• Customer-focused, professional and proactive in your approach.
• Confident managing multiple claims and competing priorities.
• Comfortable using Microsoft Office and CRM systems.

Benefits (Subject to Eligibility)

• Competitive salary of up to £36,000 DOE.
• Hybrid working, with office attendance once every two weeks (after successful completion of probation)
• Professional qualification opportunities.
• Increased annual leave with service.
• Additional paid birthday leave.
• Private medical insurance and health cash plan.
• Free personal training sessions.
• Discounted vehicle hire.
• Free onsite parking.
• Employee referral scheme.

If you're an experienced Property Claims Handler looking for your next career opportunity, we'd love to hear from you