Property Claims Lead: Tech Excellence & Mentorship

Exchange Street Claims & Financial Services; England; On-site; GBP 42,000 - 60,000; Full time

Job summary

Exchange Street Claims & Financial Services in the United Kingdom seeks a Senior Claims Team Leader to supervise a property claims handling team, drive technical excellence, and ensure performance aligns with client SLAs.

You will mentor staff, conduct audits, manage complex claims and complaints, and stay current with legislation and industry standards while maintaining high quality and strong communication.

Qualifications

• Senior Claims Handler or Team Leader experience required.
• Experience supervising or mentoring staff.
• Strong understanding of general insurance, especially property.
• Excellent communication and leadership skills.
• Ability to manage performance and motivate a team.
• Strong decision-making and problem-solving abilities.
• High attention to detail and quality standards.
• Confident using claims systems and Microsoft platforms.

Responsibilities

• Supervise the technical performance of the property claims handling team.
• Act as referral point, provide training, conduct technical audits.
• Identify claims with financial risk or exposure and manage effectively.
• Stay up to date with legislation, case law and industry standards.
• Handle a caseload of complex claims and complaints.

Job description

Exchange Street Claims & Financial Services in the United Kingdom seeks a Senior Claims Team Leader to supervise a property claims handling team, drive technical excellence, and ensure performance aligns with client SLAs.

You will mentor staff, conduct audits, manage complex claims and complaints, and stay current with legislation and industry standards while maintaining high quality and strong communication.