Property Claims Handler

TN United Kingdom; Stafford; On-site; GBP 23,000 - 28,000; Full time

Job summary

An established industry player is seeking an experienced Claims Handler to join a dynamic team specializing in building claims solutions across the UK. This role involves managing your own caseload of property claims, ensuring timely communication with clients and insurers, and resolving technical questions related to insurance. You will thrive in a busy environment, utilizing your strong customer service skills and ability to handle challenging situations. If you are looking to make a meaningful impact while working with a supportive team, this position offers a fantastic opportunity for professional growth.

Benefits

25 days holiday plus the option to buy additional

Flexible benefits

Qualifications

• Experience in cradle to grave property claims handling is essential.
• Excellent customer service skills in a telephone environment are required.

Responsibilities

• Manage a caseload of new and existing property claims.
• Liaise with customers, clients, and insurers via various communication channels.

Skills

Buildings/Property Claims handling

Customer service skills

Diary management

Handling complaints

Empathy skills

Job description

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An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.

As a Property Claims Handler you will:

• Answer incoming telephone calls and deal with incoming electronic instructions.
• Liaise with customers, clients, insurers via the telephone, email and in writing.
• Handle and resolve insurance related technical questions from clients.
• Monitor the progress of new and existing claims within strict deadlines.
• Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
• Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.

Experience required:

• Buildings/Property Claims handling experience cradle to grave - Essential
• Excellent customer services skills within a telephone environment - Essential
• Be able to work within a targeted environment - Essential
• Diary management experience - Essential
• Experience of booking and arranging appointments - Essential
• The ability to manage and prioritise own workload - Essential
• Experience of handling and dealing with challenging situations - Essential
• Experience of handling complaints - Essential
• Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact

Salary & Benefits:

• up to £28,000 per annum
• plus flexi benefits including 25 days holiday plus the option to buy additional