Claims Handler

TN United Kingdom; Bromsgrove; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team as a Claims Handler in Bromsgrove, where your decisions impact corporate risk insurance claims. You'll manage claims efficiently while providing outstanding customer care. This role offers the chance to develop your skills in a supportive environment focused on employee wellbeing.

Benefits

Continuous learning and development opportunities

Commitment to career progression

Focus on employee wellbeing

Qualifications

• Experience working in a Claims Handler role.
• Understanding of commercial insurance products.

Responsibilities

• Managing and processing insurance claims from start to finish.
• Negotiating with claimants, solicitors, and third parties.
• Investigating potentially fraudulent claims.

Skills

Negotiation

Problem Solving

Customer Care

Communication

Attention to Detail

Education

CII qualifications

Job description

Social network you want to login/join with:

Location: South Birmingham/Bromsgrove | Hybrid/Flexible Working

Join a team where your decisions make a difference.
We’re looking for a proactive and detail-driven Claims Handler to manage and resolve corporate risk insurance claims with efficiency, accuracy, and outstanding customer care. If you're looking to build your career in a dynamic environment and enjoy the challenge of problem-solving, negotiation, and client engagement, we’d love to hear from you.

What You'll Be Doing

• Managing and processing insurance claims from start to finish
• Providing expert guidance and support to policyholders throughout the claims process
• Negotiating with claimants, solicitors, and third parties to reach fair outcomes
• Investigating potentially fraudulent claims and assessing claim validity
• Coordinating repairs and services through a trusted network of suppliers
• Monitoring ongoing claims, reviewing estimates, and ensuring timely resolution
• Delivering a consistently high level of customer service
• Handling any claim-related complaints with professionalism and care
• Staying compliant with all regulatory, quality, and service standards
• Experience working in a Claims Handler role
• An understanding of commercial insurance products
• Confident communicator with solid negotiation and decision-making skills
• Highly organised with great attention to detail
• Able to stay calm and focused when handling complex or sensitive situations
• Familiar with regulatory requirements (FCA, PRA, FSA)

Qualifications & Development

• CII qualifications (or willingness to work towards them) are a plus
• Ongoing professional development and training provided

Why Join?

• Continuous learning and development opportunities
• Commitment to career progression and internal promotion
• A strong focus on employee wellbeing

If you think this role sounds like it could be for you but have questions to ask before applying, get in touch: