Claims Handler -Third Party Property Damage

TN United Kingdom; Leicester; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

An established industry player in digital insurance is seeking a Claims Handler to join their dynamic team in Leicester. In this role, you will be pivotal in investigating and resolving third-party property damage claims, ensuring fair settlements while delivering exceptional customer service. With a focus on flexibility and a supportive work environment, this position offers an exciting opportunity to contribute to a company that values innovation and growth. If you have a passion for claims handling and a commitment to excellence, this could be the perfect next step in your career.

Benefits

Flexible Working

25 Days Annual Leave

Healthcare Cash Plan

Life Assurance

Pension Contribution Match

Mental Wellbeing Programme

Discounts at Retailers

Cycle to Work Scheme

Social Events

Private Healthcare Options

Qualifications

• Experience in handling third-party property damage claims.
• Strong analytical and negotiation skills in an insurance context.

Responsibilities

• Investigate and assess third-party property damage claims.
• Liaise with external parties to negotiate and settle claims.
• Manage a caseload of claims while adhering to guidelines.

Skills

Liability Investigations

Negotiation Skills

Analytical Skills

Communication Skills

Organizational Skills

Customer Service

Proficiency in Software Applications

Job description

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Claims Handler -Third Party Property Damage, Leicester

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Client:

Hastings Direct

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

319191f17923

Job Views:

12

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Claims Handler -Third Party Property Damage


Salary: £27,750- £31,500- Depending on experience
Hours: 37.5 Hours (Monday-Friday, between 8am-5:30pm)
Location: Leicester (Hybrid Working - 1 day a week in the office)
Start Date: 16th of June



Welcome to Hastings Direct - From our Group HR Director Pam Angel


We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure we would love to hear from you.




Role Purpose:
As a Third-Party Property Damage Claims Handler, you'll play a crucial role in our claims team, responsible for investigating and resolving third-party property damage claims. You'll utilize your expertise in liability assessments and negotiations to ensure fair and accurate settlements while maintaining excellent customer service.



Job Details

• Investigate and assess third-party property damage claims, gathering relevant information and evidence.
• Liaise with external parties to negotiate and settle claims.
• Analyse policy documentation to determine coverage and applicability.
• Evaluate liability and quantum to determine accurate settlement amounts.
• Manage a caseload of claims while ensuring adherence to company guidelines and regulatory standards.
• Collaborate with internal teams to gather insights and share knowledge for continuous improvement.
• Keep accurate and up-to-date records of claims activities using the company's systems.

Skills we would love you to have

• Prior experience in liability investigations and negotiations, ideally within an insurance or legal context.
• Strong analytical skills to assess claims and determine liability and settlement amounts.
• Excellent communication and negotiation abilities, with the capability to engage with external stakeholders professionally and empathetically.
• Exceptional organizational skills to manage multiple claims simultaneously while meeting deadlines.
• A proactive and self-motivated approach to work, with the ability to adapt to changing priorities.
• Proficiency in using computer systems and relevant software applications.
• A commitment to delivering exceptional customer service and representing our values.

The interview process

Our interview process involves the below:

• Recruiter screening call
• Virtual interview with hiring leader

As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).



Regrettably we are unable to offer sponsorship for this role



Reward

Salary - Attractive salary based on experience

Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.

Competitive Bonus Scheme- All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.

Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.

Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.

Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.

There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.



Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve



We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. Wetreat customerslike we want to be treated - fairly, respectfully and with their best interests at heart



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Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.