Trainee Claims Handler

International Catalyst Services, LLC; Lichfield; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Trainee Claims Handler to join their dynamic team. This hybrid role offers the chance to work closely with a multi-million-pound client, managing Goods in Transit claims from start to finish. You will develop your expertise in the commercial insurance sector while delivering exceptional service. The company promotes a vibrant culture that values professional development and inclusivity, providing numerous opportunities for growth. If you are a proactive problem solver with a passion for the insurance industry, this is an exciting opportunity to kickstart your career.

Benefits

Professional Development Opportunities

Inclusive Work Culture

Supportive Leaders

Qualifications

• Strong attention to detail with a methodical approach.
• Exceptional written and verbal communication skills.

Responsibilities

• Negotiate settlements with insurers, vendors, and customers.
• Handle and case manage claims, resolving complex issues.

Skills

Attention to Detail

Analytical Skills

Communication Skills

Organizational Skills

Problem Solving

Job description

We have a fantastic opportunity for a talented individual to join Marsh Commercial in our Claims team in Fradley. This is a hybrid role that has a requirement to work three days per week in the office.

The role: Trainee Claims Handler

Are you a dynamic problem solver who enjoys tackling challenges? Join our growing Goods in Transit Claims Team as a Trainee Claims Handler.

Our Team of Claims Advisors work for a multi-million-pound client and process Goods in Transit claims from start to settlement for all their 440 members in the UK and Europe. You will gain exposure to the commercial insurance industry and thrive on working collectively to deliver outstanding levels of service, whilst developing expertise within your field.

We will count on you to:

• Negotiate with insurers, vendors, and customers to achieve beneficial and cost-effective settlements for our clients.
• Review and interpret policy wordings to secure the best claims settlements.
• Meet agreed standards of accuracy, service, work volumes, and performance targets in line with bespoke client SLAs.
• Handle and case manage claims, contributing to the satisfactory resolution of complex and contentious issues.
  

What you need to have:

• Strong attention to detail with a methodical and conscientious approach.
• Excellent planning and organizational skills.
• Ability to quickly absorb new technical information.
• Analytical mindset with the capability to resolve complex queries.
• Exceptional written and verbal communication skills.
• A proactive attitude towards continuous improvement and adaptability to change.
  

What makes you stand out:

• Previous experience in claims or insurance (ideal but not essential).
• A genuine interest in the insurance industry and a passion for delivering impeccable service.
  

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
  

#hybrid

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.