Motor Claims Handler

Davies; Stoke-on-Trent; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a Motor Claims Handler in Stoke-on-Trent. You will provide a proactive claims service, ensuring compliance and building client relationships. Full training is provided, and the role supports professional development.

Benefits

Pension with 5% contributions

Leadership training programme

Funding for professional qualifications

25 days holiday, increasing with tenure

Flexible working options

Qualifications

• Experience with policy wording and insurance market knowledge.
• Knowledge of valuing injury claims and Civil Procedure Rules.

Responsibilities

• Establish cover for claims and investigate liability.
• Negotiate settlements and ensure compliance with legal timescales.
• Build relationships with clients and provide support to colleagues.

Skills

Communication

Customer Service

Teamwork

Adaptability

Planning

Organizational Skills

IT Skills

Job description

Davies Stoke-On-Trent, England, United Kingdom

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Davies Stoke-On-Trent, England, United Kingdom

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Description

Our Opportunity: Davies is looking to recruit an experienced Claims Handler to join our growing Casualty team.

Department: Claims Management

Location: Stoke

Hours: 35 hours per week, Monday - Friday

Location: Glasgow/Hybrid with attendance in the Glasgow office at least once per week.

As a Claims Handler, you will be part of a dedicated team responsible for providing a quality, proactive, 360 claims service for our clients, aligned with the insurer's claims handling philosophy.

At Davies, we value transferable skills and qualities. Full training and support will be provided when you start.

Key Responsibilities

1. Establish if cover is in place for a claim
2. Use of the digital claims handling system
3. Investigate liability claims, either from the desk or referring to loss adjusters
4. Make decisions on liability
5. Negotiate settlements
6. Ensure compliance with legal timescales and client SLAs
7. Build relationships with external clients and stakeholders
8. Provide referral support to less experienced colleagues

Skills, Knowledge & Expertise

• Experience with policy wording and terms and conditions
• Knowledge of insurance and the insurance market
• Knowledge of valuing injury claims
• Knowledge of reserving philosophies (desirable)
• Knowledge of Civil Procedure Rules and the Claims Portal
• Good communication skills at all levels
• Excellent customer service
• Ability to work as part of a team
• Responsibility for workload management
• Adaptability and flexibility
• Good planning and organizational skills
• Strong IT skills

Job Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Learning opportunities at Davies

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension with 5% employee and 5% employer contributions
• My Choices at Davies: High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity, and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with UK retailers
• EAP: 24/7 confidential helpline
• Holiday entitlement: 25 days, increasing to 26 after 5 years, 27 after 10 years
• Flexible working options: hybrid, work from home, or office
• Dress for your day
• Inclusive policies (menopause, fostering, fertility, sabbatical, baby loss)
• Flexible benefits: holiday purchase, health cash plan, BUPA dental

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Finance and Sales
• Industries: Insurance