Claims Handler - Property

Davies; Hanley; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Davies Innovation Lab

Leadership training

Funding for professionalQualifications

Wellbeing centre

Flexible working

25 days holiday

Cycle to Work

Job summary

Davies in Stoke-on-Trent is seeking a Claims Handler - Property to join our Claims Management team. This on-site role offers hybrid working after probation and a 37.5-hour week, with the opportunity to be the first point of contact for customers in moments that matter.

You'll set up new claims, appoint contractors, liaise with customers, insurers and suppliers nationwide, assess policy coverage, keep claimants informed, ensure regulatory compliance, and support team growth through accurate

Qualifications

• Fast-paced environment requiring quick, accurate decisions.
• Attention to detail is essential for accuracy and compliance.
• Proactive attitude drives improvements and customer satisfaction.
• Numeracy and literacy are required, plus solid IT skills.
• Adaptability to challenging conversations and changing priorities.

Responsibilities

• Setting up new claims, appoint contractors, and update internal systems
• Liaising with customers, insurers, suppliers, and colleagues nationwide
• Analyzing policies to determine claim coverage and devise efficient claims processing strategies
• Keeping policyholders informed about claim progress through well-crafted correspondence
• Ensuring compliance with contractual and regulatory requirements
• Issuing payments and arrange settlements as needed
• Contributing to team success and driving business growth

Skills

Fast-paced work

Attention to detail

Proactive attitude

Numeracy

Literacy

IT skills

Adaptability

Job description

Claims Handler - Property

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Stoke

Reporting To: Team Manager

Description

Location: On site, Stoke-on-Trent, Hybrid working after probation.Full-Time: 37.5 hours per week As our new Claims Handler, you’ll be the voice of Davies, your empathetic service will leave a lasting impression on our customers. This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients. So, if you're interested in starting a career in an international insurance company, Look no further!

What will your day look like:

• Setting up new claims, appoint contractors, and update internal systems
• Liaising with customers, insurers, suppliers, and colleagues nationwide
• Analysing policies to determine claim coverage and devise efficient claims processing strategies
• Keeping policyholders informed about claim progress through well-crafted correspondence
• Ensuring compliance with contractual and regulatory requirements
• Issuing payments and arrange settlements as needed
• Contributing to team success and driving business growth

Knowledge and Abilities:

• Thriving in Fast-Paced Environments: Embrace challenges and deliver swift outcomes.
• Attention to Detail: Excellence lies in the little things.
• Proactive Attitude: We love enthusiasm! Be the driving force behind positive change.
• Numeracy, Literacy and IT: You can offer strong numeracy, literacy and IT skills.
• Adaptability: Challenging conversations? No problem. You handle them with grace and professionalism.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan