Property Care Planner & Service Coordination Lead

Abri; Eastleigh; On-site; GBP 26,000 - 34,000; Full time

Job summary

Abri is seeking an experienced Property Care Planner/Administrator to join the Internal Delivery Administration Team in Eastleigh. You will coordinate diaries, manage surveys and planned works, and act as the main contact for customers, ensuring smooth delivery and excellent service.

In this fast-paced role, you’ll keep systems accurate, adapt to changing plans, and support colleagues while upholding Abri’s values. A strong grasp of IT systems and stakeholders is essential.

Qualifications

• Strong IT skills with experience using housing/data systems.
• Excellent interpersonal communication across stakeholders including customers and contractors.
• Proven troubleshooting and problem-solving abilities.
• Ability to work independently and meet strict deadlines with high accuracy.
• Flexible team player capable of adapting in a fast-changing environment.
• Demonstrates company values and behaviours.

Responsibilities

• Plan and manage diaries across geography to keep operatives in the right place at the right time.
• Adapt quickly as things change, keeping schedules on track and works running smoothly.
• Coordinate surveys and planned works from start to finish.
• Be a friendly point of contact for customers, keeping them informed and supported.
• Ensure materials, orders, and system records are accurate and up to date.
• Support other team members and share ideas to deliver safe, comfortable homes and a great service.

Skills

IT skills

Interpersonal skills

Troubleshooting

Independence & deadlines

Team collaboration

Values & Behaviours

Tools

Open Housing

Optimise

DRS scheduling

Microsoft Teams/SharePoint

Job description

Abri is seeking an experienced Property Care Planner/Administrator to join the Internal Delivery Administration Team in Eastleigh. You will coordinate diaries, manage surveys and planned works, and act as the main contact for customers, ensuring smooth delivery and excellent service.

In this fast-paced role, you’ll keep systems accurate, adapt to changing plans, and support colleagues while upholding Abri’s values. A strong grasp of IT systems and stakeholders is essential.