Property Care Planner / Administrator x2

Housing Quality Network; Horndean; On-site; GBP 24,000 - 30,000; Full time

Job summary

Abri in Horndean is seeking an experienced Property Care Planner / Administrator to join our Internal Delivery Administration Team. You will help coordinate planned works, keep customers informed and support colleagues across the business to deliver excellent service.

We value highly organised problem solvers who thrive in a fast-paced environment and enjoy bringing together people and processes to deliver great homes and customer experiences.

Qualifications

• Experience in administration and coordination roles.
• Strong organisational skills and problem solving.
• Ability to work in a fast-moving environment.

Responsibilities

• Plan and manage diaries across geographical areas.
• Adapt schedules when priorities change and keep customers informed.
• Coordinate surveys and planned works from start to finish.
• Be a friendly and reassuring point of contact for customers, providing updates.
• Work with managers, supervisors, operatives and contractors to keep work moving.
• Organise materials, orders and maintain accurate records.

Skills

Diary management

Customer service

Administrative support

Job description

Horndean | Be part of something new at Abri

Help us deliver great homes and even better customer experiences.

We're excited to be growing our team in Horndean and are looking for experienced Property Care Planners / Administrators to join our Internal Delivery Administration Team.

This is a fantastic opportunity to be part of a new team, helping shape how we work and making a real difference to customers every day. You'll play a key role in keeping our planned works running smoothly, supporting colleagues across the business and ensuring our customers receive the excellent service they deserve.

We're passionate about creating great homes and thriving communities. Behind every successful repair, planned improvement, or customer visit is a team of people making things happen and this is where you come in.

If you're highly organised, enjoy solving problems, thrive in a fast-moving environment, and love the satisfaction of bringing everything together, we'd love to hear from you.

What you'll be doing

No two days are the same in this busy and rewarding role. You'll be at the heart of our planned delivery service, helping to coordinate work that improves customers' homes and experiences.

You'll:

• Keep our operatives in the right place at the right time by planning and managing diaries across our geographical areas.
• Adapt quickly when priorities change, ensuring schedules stay on track and customers remain informed.
• Coordinate surveys and planned works from start to finish, helping projects run smoothly and efficiently.
• Be a friendly and reassuring point of contact for customers, providing updates and support throughout their journey.
• Work closely with managers, supervisors, operatives and contractors to overcome challenges and keep work moving.
• Ensure everything behind the scenes is organised, from materials and orders to maintaining accurate records and systems.

This is more than an administration role. Its an opportunity to be part of a team that helps deliver safe, comfortable homes and outstanding customer experiences. You'll have the chance to make a real impact, build strong relationships, and help shape the way we work together.

In return, you'll join a supportive organisation where people genuinely care about each other, our customers and the communities we serve. We'll support your development, encourage you to grow your career and give you the opportunity to be proud of the difference you make every day.

Ready to be part of something new?

If you're looking for your next challenge and want to join a team with ambitious plans and a strong sense of purpose, we'd love to hear from you.