Resident Services Coordinator – On-site Property Support

Ritz Recruitment; Newbury; On-site; GBP 17,908 - 20,664; Part time

Job summary

Ritz Recruitment is seeking a Customer‑focused Property Assistant for a Newbury building in Berkshire. Immediate start on a temporary basis with on-site responsibilities to maintain excellent resident service levels.

You will handle face-to-face interactions, answer queries by phone and email, and coordinate viewings and property access with agents and contractors. A strong English level and self‑motivated approach are essential.

Qualifications

• Previous customer service, reception or front of house experience preferred.
• Experience in property, hospitality, travel or similar is advantageous.
• Strong written and verbal English skills.
• Passionate about delivering excellent customer service.
• Ability to build relationships and engage customers.
• Self-motivated and able to work independently.

Responsibilities

• Face to face customer interaction, building rapport so customers feel welcome, safe and at home.
• Responding to resident enquiries by phone and email.
• Booking in prospective residents for viewings and updating progress.
• Updating the workflow calendar with resident viewings.
• Key management and arranging access to properties for agents, contractors and inventory clerks.
• Conducting room inventories and PPM checks.
• Inspections of communal areas for cleanliness, hazards or health & safety issues and ensuring completion.

Skills

Customer service

Communication

Relationship building

Self-motivation

Teamwork

Job description

Ritz Recruitment is seeking a Customer‑focused Property Assistant for a Newbury building in Berkshire. Immediate start on a temporary basis with on-site responsibilities to maintain excellent resident service levels.

You will handle face-to-face interactions, answer queries by phone and email, and coordinate viewings and property access with agents and contractors. A strong English level and self‑motivated approach are essential.