Property Administrator

Rehability UK Group; Nechells; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Company pension

On-call allowance

Career development

Training and ongoing support

Job summary

Ezzi is seeking a highly organised and customer-focused Property Administrator to support the day-to-day administration of our property portfolio. You will handle enquiries from tenants and landlords, coordinate maintenance and compliance, and manage documentation to ensure accuracy and efficiency.

The role involves coordinating repairs, inspections, and contractor appointments, keeping stakeholders informed, and maintaining up-to-date property records.

Qualifications

• Experience in administrative or customer service roles.
• Strong communication and organisational skills.
• Proficiency with MS Office and property management systems.

Responsibilities

• Answer calls, emails and messages from tenants, landlords and contractors.
• Coordinate maintenance, inspections and compliance tasks.
• Maintain accurate property records and update systems.
• Liaise with landlords, tenants, contractors and utilities.
• Support the property team with general admin and on-call duties.

Skills

Excellent communication

Organisational skills

Time management

Microsoft Office

Property management systems

Tools

MS Office

Job description

Ezzi is seeking a highly organised and customer-focused Property Administrator to support the day-to-day administration of our property portfolio. This role is responsible for handling enquiries from tenants and landlords, coordinating maintenance and compliance, managing documentation, and ensuring all property-related administration is completed accurately and efficiently.

• Answer incoming calls, emails, and messages from tenants, landlords, and contractors.
• Act as the first point of contact, triaging maintenance issues and directing enquiries to the appropriate team or contractor.
• Coordinate and book repairs, inspections, compliance visits, and contractor appointments.
• Monitor and update maintenance jobs, ensuring timely completion and keeping all parties informed.
• Handle tenant and landlord complaints professionally and ensure they are logged, monitored, and resolved promptly.
• Maintain accurate property records and update internal systems.
• Manage property compliance by monitoring expiry dates and arranging required certificates, including:
  • Gas Safety Certificates
  • Electrical Installation Condition Reports (EICR)
  • Energy Performance Certificates (EPC)
  • Smoke and Carbon Monoxide Alarm compliance
  • Other statutory property compliance requirements
• Ensure all compliance documentation is received, recorded and filed correctly.
• Liaise with landlords, tenants, contractors and utility providers as required.
• Support the wider property team with general administrative duties.
• Assist with organising schedules, appointments and property inspections.
• Participate in an on-call rota to assist with emergency property issues outside normal working hours, where required.
• Ideal candidate will be an excellent communicator with strong organisational skills, capable of managing multiple tasks in a fast-paced environment while delivering outstanding customer service.
• Previous experience in an administrative or customer service role (property experience is desirable but not essential).
• Excellent telephone manner and written communication skills.
• Strong organisational and time-management skills with the ability to prioritise workload.
• Good attention to detail and accuracy.
• Confident using Microsoft Office database or property management systems.
• Ability to remain calm and professional when handling complaints or urgent issues.
• Ability to work independently as well as part of a team.
• Personal attributes Friendly, professional, and approachable. Highly organised and proactive. Excellent problem-solving skills. Customer-focused with a positive attitude. Reliable and able to manage confidential information appropriately. Flexible and willing to support the team when needed.
• Competitive salary.
• Full training and ongoing support.
• Opportunities for career development.
• Friendly and supportive working environment.
• Company pension and other benefits (where applicable).
• On-call allowance (where applicable).