Property Administrator

LRG; Eastleigh; Hybrid; GBP 29,000; Full time

Job summary

A reputable property group in the UK is seeking a Property Manager in Southampton to ensure high-quality service for tenants and landlords. This role involves managing inquiries, overseeing maintenance requests, and maintaining compliance. The ideal candidate will possess strong communication skills and a full UK driving license. The position offers market-leading training, career growth opportunities, and a supportive team environment with competitive benefits including salary incentives and generous holiday allowance.

Benefits

Market leading training

Career growth opportunities

Generous holiday allowance

Qualifications

• Experience as a Property Administrator is beneficial but not essential, as training will be provided.
• Ability to communicate effectively with tenants and landlords.
• Skills in managing maintenance requests and compliance requirements.

Responsibilities

• Provide excellent communication throughout the tenancy.
• Handle tenants' maintenance requests efficiently.
• Keep all parties informed regarding maintenance and compliance.

Skills

Excellent communication, written and verbal

Professional telephone manner

Organisational skills

Time management

Attention to detail

Education

Full UK Driving Licence

Job description

Job Title: Property Manager

Location: Southampton

Brand: Leaders

Salary: £28,500 inclusive of commission

Hours: Monday - Friday 9am-5.30pm

After successful completion of a 6 months probation period, up to 2 days working from home will be offered.

About Leaders:

Leaders as part of LRG, is a well- established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market

Job Summary and key responsibilities:

Reporting to the Team Manager/Head of Centre, Leaders are seeking a Property Administrator to join our dedicated and dynamic team based in Chandlers Ford, Southampton. As a Property Administrator, experience is beneficial but not essential as you will be fully trained. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments and ensuring a smooth process throughout the tenancy from beginning to end.

Key Responsibilities:

• You’ll be expected to provide excellent levels of both telephone and written communication for the duration of the tenancy
• Responsible for accepting and understanding tenants maintenance requirements, providing a triage service to try to resolve issue
• If unable to resolve, then communicate this to the landlord with a solution to the problem and arrange works with dedicated contractor
• Updating all parties on a regular basis by both phone, email or text and logging notes.
• To make regular ‘well being’ calls to the landlord
• Working with the property management team to ensure that all works are completed and invoiced with 21 days and updating customers on progress
• Working with the property management team to ensure that all mandatory compliance / legislation is in place on all properties, if this has not occurred to ensure that company process has been followed
• Working with the Property Inventory Clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated to in line with company policy
• Placing calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frames
• Dealing with non managed deposits who are part of the No Deposit Scheme
• To ensure check out process is followed and communication is sent out within company process via the Depositary site
• To work with the team leaders, head of centres and branch network to understand the reason for any lost units
• To maintain high levels of communication to internal and external customers

What are we looking for:

• Excellent communication, written and verbal
• Professional telephone manner
• Organisational skills, time management and attention to detail
• Full UK Driving Licence Required

What we can offer you:

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Access to a diverse portfolio of properties
• Supportive and collaborative team environment

Benefits:

• Competitive base salary and additional incentives
• Quarterly and yearly awards
• Salary sacrifice pension scheme
• Generous Holiday allowance, increasing by 1 day per year based on service
• Excellent Parental leave and newly introduced Fertility policy
• Staff discounts

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.