Project Manager - Servicenow

Vallum Associates; Normanton on Trent; On-site; GBP 85,000 - 125,000; Full time

Job summary

Vallum Associates seeks an experienced ServiceNow programme lead to manage large, complex engagements, provide technical leadership, and guide delivery teams to successful outcomes.

You will design scalable ServiceNow workflows, align architectures with long-term customer goals, explore AI-augmented processes, and ensure high-quality deliverables such as configurations, integrations, testing and documentation.

Qualifications

• 8+ years in Professional Services / ServiceNow project management.
• Strong expertise in Project Management, ServiceNow Platform, ITSM/ITOM/ITAM and Platform workflows.
• ServiceNow certifications (CSA/CAD/CIS).
• PMP/Prince II certifications.
• Leads large and complex engagements with delivery teams, providing technical leadership to customers.
• Designs scalable ServiceNow workflow solutions and architectures aligned to long-term objectives, integrating AI into workflows and decision processes.
• Conducts workshops, assesses current-state processes, and defines future-state technical solutions.
• Uses AI tools to streamline workflows, generate insights, and support strategic initiatives.
• Reviews, guides, and validates technical deliverables including configuration, integrations, testing, and documentation.
• Coaches and mentors Engagement Managers to drive solution quality and customer value realization.

Skills

ServiceNow project management

Project management

ServiceNow Platform

ITSM

ITOM

ITAM

Platform workflows

Solution design

ServiceNow integrations

ServiceNow certifications

PMP/Prince II certifications

Engagement leadership

ServiceNow workflow design

AI integration

Requirements workshops

Current/future state analysis

AI in workflows

Deliverable review

Testing

Documentation

Mentoring

Job description

Essential skills/knowledge/experience:

• 8+ years of Professional Services / ServiceNow Projects management experience.
• Project Management, ServiceNow Platform, ITSM / ITOM / ITAM / Platform workflows, Solution Design, ServiceNow integrations.
• ServiceNow Certifications (CSA/CAD/CIS).
• PMP/Prince II certifications.
• Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers.
• Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.
• Conduct workshops, assess current-state processes, and define future-state technical solutions applying.
• AI tools to streamline workflows, generate insights and support strategic initiatives under guidance.
• Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
• Coach and mentor Engagement Managers and Associate Engagement while driving solution quality, innovation and customer value realization.