Project Manager - Servicenow

Vallum Associates; Cardiff; On-site; GBP 90,000 - 130,000; Full time

Job summary

Vallum Associates seeks an experienced ServiceNow Engagement Leader to guide large-scale ServiceNow programs from design through delivery. You will drive architecture, integration strategies, and AI-enabled workflow improvements to meet long-term customer objectives.

You will run workshops, validate deliverables, and mentor delivery teams to ensure high-quality outcomes. The role requires deep ServiceNow expertise, certifications, and a proven track record in professional services leadership for

Qualifications

• 8+ years of Professional Services / ServiceNow Projects management experience.
• Project Management, ServiceNow Platform, ITSM / ITOM / ITAM / Platform workflows, Solution Design, ServiceNow integrations.
• ServiceNow Certifications (CSA/CAD/CIS).
• PMP/Prince II certifications.
• Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers.
• Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.
• Conduct workshops, assess current-state processes, and define future-state technical solutions applying.
• AI tools to streamline workflows, generate insights and support strategic initiatives under guidance.
• Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
• Coach and mentor Engagement Managers and Associate Engagement while driving solution quality, innovation and customer value realization.

Responsibilities

• Lead large and complex engagements and delivery teams with technical leadership.
• Design scalable ServiceNow workflows and architectures aligned to customer objectives, including AI integration.
• Conduct workshops, assess as-is processes, and define future-state solutions.
• Review and validate deliverables: configuration, integrations, testing, documentation.
• Coach and mentor Engagement Managers and Associates to boost quality and value realization.

Skills

Project management

ServiceNow platform

ITSM/ITOM/ITAM

Solution design

ServiceNow integrations

Certifications (CSA/CAD/CIS)

PMP/Prince II

Delivery leadership

Workshop facilitation

AI integration in workflows

Technical governance

Mentoring & coaching

Tools

ServiceNow Platform

AI tools

Job description

Essential skills/knowledge/experience:

• 8+ years of Professional Services / ServiceNow Projects management experience.
• Project Management, ServiceNow Platform, ITSM / ITOM / ITAM / Platform workflows, Solution Design, ServiceNow integrations.
• ServiceNow Certifications (CSA/CAD/CIS).
• PMP/Prince II certifications.
• Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers.
• Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.
• Conduct workshops, assess current-state processes, and define future-state technical solutions applying.
• AI tools to streamline workflows, generate insights and support strategic initiatives under guidance.
• Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
• Coach and mentor Engagement Managers and Associate Engagement while driving solution quality, innovation and customer value realization.