Project Manager - Servicenow

Vallum Associates; Basingstoke; On-site; GBP 90,000 - 120,000; Full time

Job summary

Vallum Associates is seeking a senior ServiceNow program lead to drive large-scale engagements in the UK. You will shape architectural solutions, mentor delivery teams and ensure high-value outcomes for customers.

The role requires deep expertise in ITSM/ITOM/ITAM, platform workflows and integrations, plus enterprise certifications (CSA/CAD/CIS) and PMP/Prince II. You will design scalable ServiceNow workflows, conduct workshops, and apply AI tools to streamline processes, reveal insights and

Qualifications

• 8+ years of professional services / ServiceNow projects management experience.
• Deep knowledge of ServiceNow modules: ITSM, ITOM, ITAM, and platform workflows.
• Professional certifications: CSA/CAD/CIS; PMP or Prince2.
• Ability to lead large delivery teams and provide technical guidance to customers.
• Experience designing scalable ServiceNow workflows and architectures.
• Experience conducting workshops and defining future-state solutions.
• Use of AI tools to streamline workflows and generate insights.
• Review and ensure quality of deliverables and documentation.
• Mentor Engagement Managers and drive customer value realization.

Skills

Project Management

ServiceNow Platform

ITSM

ITOM

ITAM

Platform workflows

Solution Design

ServiceNow integrations

AI tools

Education

ServiceNow Certifications (CSA/CAD/CIS)

PMP/Prince II certifications

Job description

Essential skills/knowledge/experience:

• 8+ years of Professional Services / ServiceNow Projects management experience.
• Project Management, ServiceNow Platform, ITSM / ITOM / ITAM / Platform workflows, Solution Design, ServiceNow integrations.
• ServiceNow Certifications (CSA/CAD/CIS).
• PMP/Prince II certifications.
• Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers.
• Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.
• Conduct workshops, assess current-state processes, and define future-state technical solutions applying.
• AI tools to streamline workflows, generate insights and support strategic initiatives under guidance.
• Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
• Coach and mentor Engagement Managers and Associate Engagement while driving solution quality, innovation and customer value realization.