Project Liaison Officer

Construction; Plymouth; Hybrid; GBP 34,000 - 41,000; Full time

Job summary

Construction in Plymouth is seeking a confident Relationship Liaison Officer for a temporary contract (1 year, potential extension). The role focuses on keeping everyone informed, managing relationships and ensuring smooth communication across construction projects.

You will liaise with residents, clients, contractors and internal teams, handling pre-construction tasks, notices and updates while maintaining high customer satisfaction.

Qualifications

• Experience in Construction, Housing or social Housing environments.
• Excellent communication and customer service skills.
• Strong relationship-building abilities.
• Confident in handling difficult situations and resolving issues.
• Strong listening and problem-solving skills with ability to meet deadlines.
• Professional, approachable and proactive.
• Able to work independently and as part of a team.

Responsibilities

• Act as main point of contact for clients and residents.
• Build and maintain relationships with residents, clients, contractors and managing agents.
• Keep residents informed about works, timescales, access requirements and project updates.
• Liaise with site teams and internal departments to communicate resident needs.
• Assist with pre-construction arrangements, including access, licences and council requirements.
• Prepare and distribute weekly notices, letters and monthly newsletters to residents.
• Attend regular progress meetings.
• Monitor customer satisfaction and identify issues before they become problems.
• Assist with project documentation, quality assurance records and document uploads.
• Support the site manager and pre-construction team.
• Communicate project programme updates clearly to residents and clients.

Skills

Construction experience

Client relations

Communication skills

Problem solving

Teamwork

Job description

Relationship Liaison Officer
Plymouth
Temporary - long term contract for 1 year which could be longer
£25ph- £30ph

We are looking for a confident, organised and friendly Relationship Liaison Officer to work for a leading company working on a number of projects in Plymouth.

The role involves keeping everyone informed, managing relationships and making sure communication runs smoothly throughout construction projects.

Key Responsibilities

• Act as the main point of contact for clients and residents.
• Build and maintain positive relationships with residents, clients, contractors and managing agents.
• Keep residents informed about works, timescales, access requirements and project updates.
• Liaise with site teams and internal departments to communicate resident needs.
• Assist with pre-construction arrangements, including access, licences and council requirements.
• Prepare and distribute weekly notices, letters and monthly newsletters to residents.
• Attend regular progress meetings
• Monitor customer satisfaction and identify issues before they become problems.
• Assist with project documentation, quality assurance records and document uploads.
• Support the site manager and pre-construction team
• Communicate project programme updates clearly to residents and clients.

Key Skills

• Must have experience working within Construction, Housing, social Housing or something similar
• Excellent communication and customer service skills.
• Strong relationship-building abilities.
• Confident dealing with difficult situations and resolving issues.
• Strong listening and problem-solving skills and can manage tricky deadlines
• Professional, approachable and proactive.
• Ability to work independently and as part of a team.

Great opportunity to work within a supported enviroment!