Resident Liaison Officer - Temporary

Approach Personnel Ltd; Cambridge; On-site; GBP 24,000 - 28,000; Full time

Job summary

Approach Personnel Ltd is currently seeking a Resident Liaison Officer for a temporary, field-based assignment around Cambridge. The role centers on being the key contact between the project team and local residents, ensuring information is shared clearly and residents feel heard and supported throughout the works.

You will spend about 95% of time in the community, visiting residents, delivering information, collecting feedback and arranging access for contractors.

Qualifications

• Excellent communication and stakeholder engagement skills.
• Experience in customer service, housing or community engagement is desirable.
• Full UK driving licence and access to your own vehicle.

Responsibilities

• Visiting residents door-to-door to explain upcoming works.
• Delivering letters, notices and appointment cards to properties.
• Collecting resident feedback, concerns and access preferences.
• Booking and confirming appointments for surveys and contractor visits.
• Logging all resident interactions and reporting back to the project team.

Skills

Communication

Face-to-face

Self-management

Job description

Resident Liaison Officer - Cambridge - Temporary

Are you a confident communicator who enjoys being out and about rather than stuck behind a desk? Approach Personnel are recruiting a Resident Liaison Officer for a temporary position supporting works across Cambridge.

This is a fully field-based role — you'll spend around 95% of your time out in the community, visiting residents, delivering information and arranging access for contractors.

THE ROLE:

You’ll act as the key point of contact between the project team and local residents, ensuring people are informed, heard and supported throughout the works.

WHAT YOU'LL BE DOING:

• Visiting residents door-to-door to explain upcoming works
• Delivering letters, notices and appointment cards to properties
• Collecting resident feedback, concerns and access preferences
• Booking and confirming appointments for surveys and contractor visits
• Logging all resident interactions and reporting back to the project team

WHAT WE'RE LOOKING FOR:

• Strong communication skills
• Confident and professional face-to-face
• Experience in customer service, housing, or community engagement (desirable)
• Ability to handle difficult conversations calmly and professionally
• Good organisation and able to self-manage a busy field-based schedule
• Basic IT and record-keeping skills
• Full UK driving licence and own vehicle (MANDATORY)