Construction Resident Liaison: Stakeholder Relations Lead

Bimplus; Plymouth; On-site; GBP 26,000 - 34,000; Full time

Job summary

Bimplus is seeking a Resident Liaison Officer in Plymouth to coordinate between residents, clients and site teams during construction and refurbishment works. You will be the primary point of contact, ensuring clear communication, timely updates and smooth progress throughout the project lifecycle.

This 12-month contract emphasizes customer focus, issue resolution and proactive stakeholder management. Strong organisational and interpersonal skills are essential to build trust with diverse

Qualifications

• Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or in a customer facing role within construction, housing or property services.
• Excellent communication, listening and interpersonal skills.
• Confident handling difficult conversations, resolving issues and managing expectations.
• Strong organisational and administrative abilities, with excellent attention to detail.
• Proactive approach, with the ability to anticipate concerns and manage multiple priorities.
• Professional, approachable and able to build rapport with a wide range of people.

Responsibilities

• Act as the main point of contact for residents and assigned stakeholders.
• Build and maintain positive, professional relationships based on trust and transparency.
• Keep residents informed of project programmes, progress, access requirements and potential disruption.
• Manage enquiries, concerns and complaints, resolving issues promptly and professionally.
• Liaise with clients, managing agents, site teams and internal departments to ensure effective communication.
• Prepare and distribute resident communications, including notices, updates and newsletters.
• Attend regular progress meetings and provide updates on resident engagement and issues.
• Maintain accurate records of resident interactions, enquiries and agreed actions.
• Support resident satisfaction monitoring, reporting and general project administration.
• Assist with site/pre-construction arrangements where required.

Job description

Bimplus is seeking a Resident Liaison Officer in Plymouth to coordinate between residents, clients and site teams during construction and refurbishment works. You will be the primary point of contact, ensuring clear communication, timely updates and smooth progress throughout the project lifecycle.

This 12-month contract emphasizes customer focus, issue resolution and proactive stakeholder management. Strong organisational and interpersonal skills are essential to build trust with diverse