2nd Line IT Support Engineer

Liberty Resourcing; City; On-site; GBP 25,000 - 35,000; Full time

Job summary

Liberty Resourcing is seeking an experienced IT support Engineer to join their growing IT team in the United Kingdom. The role involves providing day-to-day and desk-side IT support, proactively managing requests from staff across three offices.

Ideal candidates will possess strong technical skills in Windows systems and Office applications, alongside excellent problem-solving abilities. A collaborative approach and a positive attitude are essential for this role, and further involvement in various projects is an exciting opportunity offered to the right person.

Qualifications

• Experience in 1st/2nd line IT support both on phone and in-person.
• Familiarity with Windows 7 and Windows 10.
• Knowledge of Microsoft Office 365 Administration.

Responsibilities

• Provide ongoing IT support to staff in three offices.
• Troubleshoot problems from staff requests.
• Liaise with third parties to resolve bespoke application issues.

Skills

Multitasking ability

Technical issue resolution

Independent problem-solving

Teamwork

Tools

Windows 7 / Windows 10

Microsoft Office 2013-2016

Incident Management Systems

Microsoft Office 365

Telephony systems

Job description

Fantastic opportunity within one of the world’s leading Architectural and Design practices. Stunning offices, great team environment.

They are looking for an experienced IT support Engineer to join their ever-growing IT team to help support all staff in the 3 offices. You will predominantly consist of day‑to‑day and desk‑side IT support, with a chance to get involved in numerous projects, ongoing and upcoming.

Job Requirements

• Ability to multitask and prioritise calls
• Ability to resolve technical issues across a various IT platforms
• Ability to work independently, using own initiative to problem solve.
• Ability to work as part of a close team, and interact professionally with all levels of people

Key Responsibilities

• Provide ongoing proactive IT Support to the business. Most incidents will be logged through a self-service portal, however there will be additional phone calls, walk-ups, as well as last minute requests
• Troubleshoot problems from all staff requests
• Deal with all Audio and Visual Conferencing set up requests
• Liaison with 3rd parties to resolve issues with bespoke applications
• Maintain technical documentation to ensure internal records are up to date
• Work as part of a team on project related work, assisting with planning and implementation

Required Experience

• 1st/2nd Line IT Support both on the phone and face to face
• Windows 7 / Windows 10 Support
• Microsoft Office 2013-2016
• Incident Management/Helpdesk Ticketing Systems
• Microsoft Office 365 Administration
• Desktop roll‑out experience
• Basic understanding of infrastructure services (DNS, DHCP, VLANs)
• Telephony: Nortel, Skype for Business Online

My client wants someone who has great organisation skills and time management, is self‑motivated with a “can do” attitude and has strong communication skills.