Outreach Worker

Change Grow Live; Leeds; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Wellness Hour

Wellness Hub

Employee Assistance Programme

Pension Scheme

Training Opportunities

Annual leave 25-30 days (pro rata)

Refer a Friend scheme

Job summary

Change Grow Live in Leeds is seeking a dedicated outreach worker to support individuals with complex needs across 7 days. The role involves night shelter duties, collaboration with partner services, and detailed record-keeping of interactions and support plans.

The position is full-time, fixed-term for 12 months, offering development opportunities, wellbeing resources, and a supportive team environment.

Qualifications

• Experience of engaging and providing meaningful support to individuals with complex support needs.
• Experience of communicating effectively with people requiring support.
• Experience of working in a hostel/supported housing environment.
• Knowledge of Safeguarding Procedures and their application.
• Experience of working with people in crisis.

Responsibilities

• Going on outreach shifts; these include early mornings, nights, and weekends. The service covers 7 days.
• Engaging with rough sleepers and people involved in street based anti-social behaviour.
• Working in the night shelter/winter accommodation overnight in shifts over a 7 day period.
• Working with partner agencies to support service users to access accommodation, physical and mental health services, substance use treatment services, benefits etc.
• Accurately recording interactions with the people we work with, other professionals, and related support plans.

Skills

Engagement with service users

Effective communication

Hostel/supported housing experience

Safeguarding knowledge

Crisis support experience

Job description

Overview

Change Grow Liveare a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are'Be open, be compassionate and be bold'and our team members apply these daily to achieve our mission ofhelping people change the direction of their lives, grow as individuals, and live life to its full potential.

Where:Leeds

Hours: 37.5 hours per week, Full Time

Contract Type: Fixed Term for 12 months.

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

About the Role:

• Going on outreach shifts; these include early mornings, nights, and weekends. The service covers 7 days.
• Engaging with rough sleepers and people involved in street based anti-social behaviour.
• Working in the night shelter/winter accommodation overnight in shifts over a 7 day period.
• Working with partner agencies to support service users to access accommodation, physical and mental health services, substance use treatment services, benefits etc. Accurately recording interactions with the people we work with, other professionals, and related support plans.

About You:

• Experience of engaging and providing meaningful support to individuals with complex support needs.
• Experience of communicating effectively with people requiring support.
• Experience of working in a hostel/supported housing environment.
• Experience of recording relevant sensitive information in a timely manner.
• Knowledge of at least one of the following issues around homelessness; the benefits system, substance use, mental or physical health, the criminal justice system, housing (Social and/or Private Rented).
• Some experience of supporting people who may be affected by homelessness, poor mental health and substance use.
• Knowledge of Safeguarding Procedures and their application
• Experience of working with people in crisis.
• To be able to access and engage with individuals in community settings, which may involve covering significant distances and spending several hours undertaking outreach activities.

What We Offer

• Enjoy a dedicated weekly Wellness Hour, access to our Wellness Hub, and a comprehensive Employee Assistance Programme to support your mental and emotional health.
• We're committed to your development, with extensive training, funded learning, and pathways into senior or specialist roles.
• Benefit from transparent pay, a contributory pension scheme, and additional support through our wellbeing resources.
• Start with 25 days of annual leave plus bankholidays(pro rata), increasing to the maximum 30 days over five years of service.
• Join a supportive, values-led team where you’ll feel encouraged and valued from your very first day.
• Where possible, we're open to discussing working patterns that help you maintain a healthy work-life balance.
• Enjoy discounts on shopping, cinema trips, holidays and more, along with our Refer a Friend scheme.

Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications

A note about using AI in your application

AI can be areally helpfultool when putting together your application, and we're happy for you to use it. However,what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential.We look forward to learning more about you.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here:Skilled Worker visa: Overview - GOV.UK

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Salary Range (pro rata if part time)

CGL points 23 to 28 (£28,557.79 - £32,802.41)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Closing Date

16/9/2026

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Paul Michael Mitchell | [e-mail] | 07795213685

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.